Esglow

I was wondering if anyone else could give me feedback & advice on how you deal with customers who are too heavy for the beds.

In the last 2 years I have seen a dramatic increase in acrylics cracking as well as heavier clients laying in them. So I know what the problem is, but I realize this is an extremely delicate conversation.

In 2011 we have a customer who was 350lbs+ lay in our 12 min starpower and it cracked 12 inches in the middle of the bed. I noticed it before she was out the door, as I went into clean it. I did have to approach her about it as it is a safety issue for her and for our staff. The possibility of her breaking through was very likely. She was very embarrassed and I told her the standup would have to be the bed she used.

Since then I have put signs up on the beds with a Weight Limit Sign stating 275lbs. I have had signs up since day 1 that state if you break/damage the acrylic you will be charged. But, that is really tough to actually hold just 1 person accountable for. I believe each heavy person adds stress to the bed each time they lay in it. That's the problem too since they don't see it break after there use they THINK there is no harm done.

I understand acrylics break from time to time, regular wear and tear and they need replaced regardless for optimal performance. But, this is happening every 2-3 months while heavy people are tanning.

On our consents we have the weight limit stated on them. I don't know what else to do... Anyone else experience this or have suggestions?!

Thank you!

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Erica/Love My Tan

Ken

Almost every time we have run into a bench acrylic cracking, it happened because the customer either tried to turn over in a bed, or entered the bed, or exited the bed while putting most of their weight on a knee or elbow.

A bench acrylic should easily withstand a 300+ pounder if the person sits on the bench and swings their legs in instead of "crawling" into the bed by placing a knee and then flopping over.

If a person has never tanned indoors before, it really is helpful to explain how to get in and out, turn on and off, etc.

sunrisetan

I couldn't help but wonder if you just have poorly designed beds? Possible to add any additional supports under acrylic? I only have a weight limit posted on my sunboard plus...but it's a very unique acrylic and design, plus over $1400 new. Always a tricky subject of talking of ones weight...must be done in private, not to be overheard by anyone else! I simply suggest other units I feel would be better suited for a larger individual. How they might not be comfortable in certain beds and or even the thought of an acrylic possibly breaking, thus possibly even breaking of lamps under you!!!!

crosbytan

out of curiosity what's your limit on your Plus?? I have one but have no idea where I should set the limit

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David
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www.islandtanz.com
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sunrisetan

We feel comfortable at listing it at 225 lbs. gives us a little leeway.

Esglow

Thanks everyone and Thanks Ken that is a good idea about explaining better to the ones that we are concerned about on entering and exiting properly. We are re-doing our room signs and this would be a helpful addition to everyone in general!

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Erica/Love My Tan

uv2021

Sounds like it's a prime market for a formostar unit.

tcusa

Ironically, the formostar seems to be a problem for larger people as well. The pads dont fit and the massage tables crack.

uv2021

Go to the welding shop and get a table made.On 250-300 pounders drape the larger pads across the top of the client.