Client says she cancelled eft...Arbitration? - tanTALK

Shari · 05-17-2010, 02:17 PM

This could be a lenghtly story...but wondering if any of you have had a client did a charge back to your account for a eft that they said they cancelled...which they did - but there is a 30day wait period and that last payment completed their contract. I provided the info back to my processer and the money was redeposited in my account...Now the client has started arbitration with VISA..what that means is if I want to fight her and Visa decides that she didnt have to pay me that I pay $500 for losing and have it go to arbitration. That last payment is contracted and owed to me, it declined 2 months prior to it clearing her bank for payment and then her package was cancelled. I didnt charge her the late fee...but she did owe me the money...I am just wondering if anyone has had a charge go to arbitration and what was the outcome.

Thanks for any info

Shari

Ezliving_Jim · 05-18-2010, 01:58 AM

VISA and MasterCard will back up the consumer, when push comes to shove. AMEX does whatever the cardholder wants. Settle.

DB Hottie · 05-18-2010, 10:17 AM

^^I've heard the same as Jim posted above.

A friend of mine has had this happen twice.

Shari · 05-18-2010, 04:48 PM

Thanks Jim...that was my impression of the situation...Here we go to collections!

Shari

caribbean tan man · 05-18-2010, 08:53 PM

just let it go! a happy client tells 1 person a pi$$ed off client tells everyone!!!!!!

WendyJo · 05-21-2010, 03:01 PM

Our EFT debits on the 1st of each month, and as long as they come in and sign a cancellation form by the 30th (or 31st depending on the month), they won't be debited again. I think that saves us from having a lot of angry clients. They can cancel at any time. Super easy and fair.

CrystalSS · 05-21-2010, 05:41 PM

We are the same as Wendy. But, scrap the credit card route...they are advocates for customers. Either go the collections route (which in this current economy HURTS to have bad credit) or small claims court.

You will win if she signed a solid contract. Otherwise, on;y choice is to let it go and ban her for life.

05-17-2010, 02:17 PM	#1 (permalink)
Shari Join Date: Mar 8 2002 Location: Midwest Posts: 133 Rep Power: 23	Client says she cancelled eft...Arbitration? This could be a lenghtly story...but wondering if any of you have had a client did a charge back to your account for a eft that they said they cancelled...which they did - but there is a 30day wait period and that last payment completed their contract. I provided the info back to my processer and the money was redeposited in my account...Now the client has started arbitration with VISA..what that means is if I want to fight her and Visa decides that she didnt have to pay me that I pay $500 for losing and have it go to arbitration. That last payment is contracted and owed to me, it declined 2 months prior to it clearing her bank for payment and then her package was cancelled. I didnt charge her the late fee...but she did owe me the money...I am just wondering if anyone has had a charge go to arbitration and what was the outcome. Thanks for any info Shari

05-18-2010, 01:58 AM	#2 (permalink)
Ezliving_Jim I love Derf!! Join Date: Mar 12 2002 Location: Undisclosed Secure Location Posts: 2,636 Rep Power: 26	Re: Client says she cancelled eft...Arbitration? VISA and MasterCard will back up the consumer, when push comes to shove. AMEX does whatever the cardholder wants. Settle.

05-18-2010, 10:17 AM	#3 (permalink)
DB Hottie Join Date: Jul 8 2008 Location: Midwest Posts: 1,085 Rep Power: 16	Re: Client says she cancelled eft...Arbitration? ^^I've heard the same as Jim posted above. A friend of mine has had this happen twice. __________________ Find your zipper

05-18-2010, 04:48 PM	#4 (permalink)
Shari Join Date: Mar 8 2002 Location: Midwest Posts: 133 Rep Power: 23	Re: Client says she cancelled eft...Arbitration? Thanks Jim...that was my impression of the situation...Here we go to collections! Shari

05-18-2010, 08:53 PM	#5 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 48 Posts: 3,632 Rep Power: 46	Re: Client says she cancelled eft...Arbitration? just let it go! a happy client tells 1 person a pi$$ed off client tells everyone!!!!!! __________________ someone PM me when a good tanning topic is posted. :lol:

05-21-2010, 03:01 PM	#6 (permalink)
WendyJo I love Derf!! Join Date: May 27 2005 Location: Tennessee Posts: 227 Rep Power: 19	Re: Client says she cancelled eft...Arbitration? Our EFT debits on the 1st of each month, and as long as they come in and sign a cancellation form by the 30th (or 31st depending on the month), they won't be debited again. I think that saves us from having a lot of angry clients. They can cancel at any time. Super easy and fair. __________________ "Constantly talking isn't necessarily communicating." ~ Eternal Sunshine of the Spotless Mind

05-21-2010, 05:41 PM	#7 (permalink)
CrystalSS Join Date: Apr 23 2008 Location: Colorado Posts: 1,042 Blog Entries: 2 Rep Power: 16	Re: Client says she cancelled eft...Arbitration? We are the same as Wendy. But, scrap the credit card route...they are advocates for customers. Either go the collections route (which in this current economy HURTS to have bad credit) or small claims court. You will win if she signed a solid contract. Otherwise, on;y choice is to let it go and ban her for life.

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