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Old 09-30-2009, 09:34 AM   #1 (permalink)
 
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How do you respond?

A competitor calls (Caller ID) but acts like a customer inquiring about prices.

Do you say:
Hello competitior salon name, thanks for calling my salon name. How can I help you?

I don't usually go over pricing in depth over the phone with any clients. However, I will give them our price ranges of singles/pkges/mbrshps.

I just acted like I did not know who it was- but they were clearly being snoopy. I just gave them as little as needed and did not initiate additional info or conversation.
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Old 09-30-2009, 09:38 AM   #2 (permalink)
 
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Re: How do you respond?

i'd tell them we are doing a 2 week free special, so come on in. seriously, i'd of called them out on it. get them to stop.
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Old 09-30-2009, 09:50 AM   #3 (permalink)
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Re: How do you respond?

Quote:
Originally Posted by DB Hottie View Post
A competitor calls (Caller ID) but acts like a customer inquiring about prices.

Do you say:
Hello competitior salon name, thanks for calling my salon name. How can I help you?

I don't usually go over pricing in depth over the phone with any clients. However, I will give them our price ranges of singles/pkges/mbrshps.

I just acted like I did not know who it was- but they were clearly being snoopy. I just gave them as little as needed and did not initiate additional info or conversation.
I always give my prices even when i know its a competitor.I have never feared anyone.If your prices and service are better than the competition,they will only undermine their business by trying to beat you.

My competition is bleeding heavily right now,yet I am holding my ground.
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Old 09-30-2009, 09:52 AM   #4 (permalink)
 
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Re: How do you respond?

Crap, I thought it was my heavy breathing that gave me away. Next time I will block my number.
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Old 09-30-2009, 10:44 AM   #5 (permalink)
 
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Re: How do you respond?

The previous owner here would repeat the question back, like "Well what are your membership prices?"
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Old 09-30-2009, 10:47 AM   #6 (permalink)
 
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Re: How do you respond?

I have had comp's employee's come in pretend they have never tanned before, let me walk them all around go over prices and then tan.
Customers in the lobby told me they work at xyz salon.
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Old 09-30-2009, 10:53 AM   #7 (permalink)
 
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Re: How do you respond?

I think they are calling blocked.

The phone call before they called was private- did not answer was spraying someone.
Then they called.
I've had 3 more private- I did not answer.

If they call me back unblocked- I'm just going to ask them what they need.

Mega- It's just awkward when you know it's them- I'm never afraid or intimidated. This particular comp has 5 locations (1 local-4 surrounding).

Alphamale- try 1-900-***-****
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Old 09-30-2009, 10:54 AM   #8 (permalink)
 
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Re: How do you respond?

Gemini- love it!
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Old 09-30-2009, 12:04 PM   #9 (permalink)
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Re: How do you respond?

we have all dont it at some point....its a part of doing business. I let it go a couple years ago. Confident with our offering, our pricing and our service - The consumer is savvy - and gaining new clients daily tells me we are offering the right product, price and service.
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Old 09-30-2009, 12:18 PM   #10 (permalink)
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Re: How do you respond?

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Mega- It's just awkward when you know it's them- I'm never afraid or intimidated. This particular comp has 5 locations (1 local-4 surrounding).
I laugh when I get those calls,probably because I have never called a competitor to get pricing.If they have time to call you,obviously they are not busy and evidently not doing something right.

If you look at the calls that way,you will never feel awkward....but maybe flattered. :)
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