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Old 06-18-2008, 05:04 PM   #1 (permalink)
 
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Help! Explaining Bulbs are STILL good?!

I need some help/advice on how you explain to your customers when asked how new are your lamps?

I have been opened since 8-25-07 so almost 10 months and have 8 Beds total with approx. 450 hours on them.

I am having trouble with answering the following questions because since we are no longer brand new anymore more customers and perspective customers are asking when do you plan on changing your lamps- or how new are your lamps? (I have not had anyone complain that they aren't getting tan) I used to be able to say we are a new salon with new beds and lamps. By my hours on my lamps you can see I still have a little bit ways to go before I need to relamp them. ( I am looking at around 700-750 hrs ETS Beds/WOLFF Lamps)
But, considering must of the general public doesn't quite understand how bulbs work I try to explain lamps like car tires etc... but- the problem is when I tell SOME people they are not BRAND new they give me a look like oh they suck then and they don't!..

Does anyone have a simple start forward way of answering this question when their lamps are not brand new but still working well and assuring customers they are getting what they are paying for and Lamps can't be brand new ALL of the time?


Thanks!
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Old 06-18-2008, 05:11 PM   #2 (permalink)
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Re: Help! Explaining Bulbs are STILL good?!

Oh heck, I just tell them its a myth that lamps die off fast and at a steady rate. I tell them its like batteries, they are strong at first for sure, but they level off for a LONG time. Once they get to the end is when they drop off fast and we change them just before that. After a month or after 6 months the difference is almost immeasurable!
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Old 06-18-2008, 05:12 PM   #3 (permalink)
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Re: Help! Explaining Bulbs are STILL good?!

Oh, and funny how clients never ask how new the acrylics are though!
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Old 06-18-2008, 06:22 PM   #4 (permalink)
 
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Re: Help! Explaining Bulbs are STILL good?!

Here's the trick. If they ask for a specific HOUR/DATE/TIME you change your lamps they don't know what they are talking about (so that covers about 99% of your customers).

So, if they DO ask tell them that you change them when they drop more than 25% of their initial output. If they ask for a time tell them that time means nothing and anyone (your competition) that says otherwise are just talking out their asses.
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Old 06-18-2008, 06:24 PM   #5 (permalink)
 
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Re: Help! Explaining Bulbs are STILL good?!

NEVER TELL THEM TIME. They have no clue and ANYTHING OTHER THAN THEY ARE BRAND NEW will be the same as saying THEY ARE OLD.

I got lamps that are over 4 years old (cold storage) and will outan any bed in the area.

OH MY GOD DID YOU JUST CHANGE THESE LAMPS???? oh yeah JUST RECENTLY (1000hrs ago).
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Old 06-18-2008, 09:20 PM   #6 (permalink)
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Re: Help! Explaining Bulbs are STILL good?!

Your lamps probably have a rated life of 1200 hrs. Tell them that you change the lamps at 66% of there rated life or just over half. This way you are telling the truth and it sounds like you are aggressive in your lamp changes.

We say it like this. "How old are your lamps?"

Not very old at all. In fact we always change our lamps at just over 50% of there rate life. The lamps are rated for 1200hrs and there are only about 400hrs on then now.
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Old 06-18-2008, 10:27 PM   #7 (permalink)
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Re: Help! Explaining Bulbs are STILL good?!

1)tell them your lamps are always fresh and then say the results speak for themselves!

2)tell them you buy top of the line lamps that cost much more than what other salons are using! thats why you DONT need to change them every 200 hours.

TIP: take 1 machine apart per day/week while your open clean the lamps and the machine while there out and reinstall them, when a client ask if u just relamped say yup. let clients see u do maintenance and u wont get asked!

i change and clean my machines while im open on purpose. my customers see me relamping alot and never ask if i change my lamps....only the 1st time clients ask i tell them 1 of the above
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Old 06-19-2008, 09:11 AM   #8 (permalink)
 
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Re: Help! Explaining Bulbs are STILL good?!

Thank you all soooo much for your advice- I feel much better now and confident when explaining that they are STILL good!

And I took the beds apart yesterday and cleaned them and my back hurts :) p.s. I'm only 23 too... sad i know lol
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Old 06-19-2008, 09:36 AM   #9 (permalink)
 
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Re: Help! Explaining Bulbs are STILL good?!

That's so funny! I just broke down onw of my beds yesterday and cleaned it while I was open. Everyone wants to go to that room now. I was just trying to clean the dust and hair out. They aren't asking if they are new bulbs, I guess they just think they are. Guess I'll be doing that more often when I'm open now instead of coming in while the doors are locked!
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Old 06-19-2008, 03:09 PM   #10 (permalink)
 
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Re: Help! Explaining Bulbs are STILL good?!

If any of you are getting 1000 hrs on your lamps I need to know what brand they are
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