P***ed Off Customer - tanTALK

JZTAN · 12-08-2007, 01:29 PM

Today a customer came in with a Hawaiian Tropic Oil Tanning lotion. I told her that particular brand of lotion is not allowed in my salon and before i cant even finish my sentence ( i was going to explain why its bad) she said "fine!!then i wont use lotion" and left...fine, go somewhere else i've spent over $600 replacing acrylics in the past 6 months.. i'm soo aggravated..

navigatin1 · 12-08-2007, 01:51 PM

I only allow those people to tan in the stand-up!

JZTAN · 12-08-2007, 01:59 PM

thats a good idea..the only problem is i don't have a stand up...yet ;)

engfant · 12-08-2007, 02:28 PM

That's a good idea! Stand up for the jerks that won't listen.

JZTAN · 12-08-2007, 03:27 PM

i was plannin on addin a stand up before this. whats the best way to approach this. should i just let it go?

caribbean tan man · 12-08-2007, 06:52 PM

offer a trade in policy. or just comp them a free packet after the bad news is given

Busygrl98 · 12-09-2007, 12:13 AM

i added this to the release and make then initial it, it says your card on file will be charged for replacement acrylics and for time the room is down, we explain it , a handful people get really mad mostly because they just have made a trip to ther market and spent a few dollars on a oil, If its all out there in the open upfront they really have no reason to get mad, first of the year i suggest adding it in and having everyone who comes in after jan 1 sign a new release, its a good time to update those anyway.

Ezliving_Jim · 12-09-2007, 01:39 PM

Don't hate the player. Hate the game.

engfant · 12-09-2007, 02:20 PM

Oh no are you pimping Hawiian Tropics over there? Does she come with every case you purchase???

12-08-2007, 01:29 PM	#1 (permalink)
JZTAN Join Date: Apr 16 2007 Location: MD Posts: 76 Rep Power: 0	Ped Off Customer* Today a customer came in with a Hawaiian Tropic Oil Tanning lotion. I told her that particular brand of lotion is not allowed in my salon and before i cant even finish my sentence ( i was going to explain why its bad) she said "fine!!then i wont use lotion" and left...fine, go somewhere else i've spent over $600 replacing acrylics in the past 6 months.. i'm soo aggravated..

12-08-2007, 01:51 PM	#2 (permalink)
navigatin1 Join Date: Aug 17 2004 Posts: 2,901 Rep Power: 21	Re: Ped Off Customer* I only allow those people to tan in the stand-up!

12-08-2007, 01:59 PM	#3 (permalink)
JZTAN Join Date: Apr 16 2007 Location: MD Posts: 76 Rep Power: 0	Re: Ped Off Customer* thats a good idea..the only problem is i don't have a stand up...yet ;)

12-08-2007, 02:28 PM	#4 (permalink)
engfant Join Date: May 20 2003 Posts: 9,301 Rep Power: 29	Re: Ped Off Customer* That's a good idea! Stand up for the jerks that won't listen.

12-08-2007, 03:27 PM	#5 (permalink)
JZTAN Join Date: Apr 16 2007 Location: MD Posts: 76 Rep Power: 0	Re: Ped Off Customer* i was plannin on addin a stand up before this. whats the best way to approach this. should i just let it go?

12-08-2007, 06:52 PM	#6 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 48 Posts: 3,632 Rep Power: 46	Re: Ped Off Customer* offer a trade in policy. or just comp them a free packet after the bad news is given __________________ someone PM me when a good tanning topic is posted. :lol:

12-09-2007, 12:13 AM	#7 (permalink)
Busygrl98 I'm Banned Join Date: Oct 30 2007 Location: california Posts: 48 Rep Power: 0	Re: Ped Off Customer* i added this to the release and make then initial it, it says your card on file will be charged for replacement acrylics and for time the room is down, we explain it , a handful people get really mad mostly because they just have made a trip to ther market and spent a few dollars on a oil, If its all out there in the open upfront they really have no reason to get mad, first of the year i suggest adding it in and having everyone who comes in after jan 1 sign a new release, its a good time to update those anyway.

12-09-2007, 01:39 PM	#8 (permalink)
Ezliving_Jim I love Derf!! Join Date: Mar 12 2002 Location: Undisclosed Secure Location Posts: 2,636 Rep Power: 26	Re: Ped Off Customer* Don't hate the player. Hate the game.

12-09-2007, 02:20 PM	#9 (permalink)
engfant Join Date: May 20 2003 Posts: 9,301 Rep Power: 29	Re: Ped Off Customer* Oh no are you pimping Hawiian Tropics over there? Does she come with every case you purchase???

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