Used equipment expectations - tanTALK

eyecandytanning · 09-06-2007, 07:58 PM

I was wondering what are reasonable expectations when buying used equipment.

Example: My friend bought 2 stand up units from a well know resale company. She paid them to store the equipment for her since her salon was taking longer than planned to open. She also paid them to crate up the units for shipment to ensure they arrived safely. The units were advertised as in perfect condition and working. She ended up receiving 2 non working units. One only has 3 sides, top and broken bottom, nothing to set it up. The other one has no blowers or timers and she had to pay $100 to have her tekie get some bolts to try to make them work. Both are still not working but they will not return her money. They also came heavily damaged since they were only wrapped in saran type wrapping. She has contacted the company and they said that their policy is no returns once purchased. They told her she got a $10,000 discount from what the beds were when they were new and she should be happy with that. The company is now not returning her calls.

My theory is that she bought working, like new units (per their ad). They should come like they are advertised. You don't purchase a car that you are told is working then pick it up and it needs an engine.

Any ideas? Is she crazy thinking she should have gotten working beds? Should she suck it up and call it a loss? Should she try to pursue other avenues to get her money back or to at least get them to fix the beds? She just wants working beds.

eileen · 09-06-2007, 10:29 PM

Some people get quick results when you start mentioning the name of the company that scammed them. ;)

royalsun · 09-06-2007, 10:59 PM

I bet she bought from a repo company(no need to mention names ) The policy of these companies is "as is ". They justify selling junk by telling you that you saved thousands of dollars over new so deal with the missing parts, broken pieces etc. We sell used equipment as well but we prefer to work local so we set up almost everything we sell. This way the salon owner doesnt pay in full until satisfied. If you are selling decent equipment the vendor shouldn't mind 50% down and 50% upon set-up. This would apply only if we did the set-up of course.
Sunfactory
908-500-1443

eileen · 09-06-2007, 11:39 PM

Even if they were repo'd they advertised in perfect condition and working. If they did scam an unknowing salon owner I hope it comes back to haunt them.

eyecandytanning · 09-06-2007, 11:48 PM

Quote:

Originally Posted by eileen

Even if they were repo'd they advertised in perfect condition and working. If they did scam an unknowing salon owner I hope it comes back to haunt them.

Exactly, they said it was like new and in working condition. But they cant even be turned on! So she paid what she thought they were worth in working condition.

She is no newbie either, she has another very successful salon, so she knows her stuff.

eyecandytanning · 09-06-2007, 11:54 PM

Quote:

Originally Posted by royalsun

I bet she bought from a repo company(no need to mention names ) The policy of these companies is "as is ". They justify selling junk by telling you that you saved thousands of dollars over new so deal with the missing parts, broken pieces etc. We sell used equipment as well but we prefer to work local so we set up almost everything we sell. This way the salon owner doesnt pay in full until satisfied. If you are selling decent equipment the vendor shouldn't mind 50% down and 50% upon set-up. This would apply only if we did the set-up of course.
Sunfactory
908-500-1443

That is exactly what they told her...she saved over $10,000 for not buying new. Um, of course she saved over $10,000 they were a few years old, and like a car, depreciate in value once they are "driven off the lot."

She paid for the units over a few months. She even was charged to store them since her salon was being built. Since it has been over 6 months she cant even go after them via her credit card or anything. (she just recieved them in the last month though).

The company will not call her back or even try to send her the parts to make the units work. I posted for her since she is stilling trying to get them to work with her.

This is the exact reason I have been so hesitant to buy used beds! Royal Sun, I appreciate the way you do business!

Depending on if she gets them to work with her I may be posting the name of the company to warn others of their practices! Don't want others to get screwed.;)

royalsun · 09-07-2007, 01:12 PM

If your friend's salon is anywhere near the Northeast have her us a call for any future equipment purchases. The problem she is having is unfortunately quite prevalent. I bet I could even guess who she got her beds from. Its a crappy way to do business and gives legitimate resellers a sometimes undeserved bad rep. Good Luck with getting some satisfaction from the repo company!!

JOHN @ URI · 09-07-2007, 01:21 PM

Quote:

She is no newbie either, she has another very successful salon, so she knows her stuff

If she knew what she was doing she would have requested pictures of the equipment or inspected them herself. She also would have insured the shipment & inspected it upon arrivals.

Who is the company & let's see if there is another side to this story?

A local guy here got an Orbit from a Jersey bed dealer. Was sold as clean & great condition. The unit was filthy & missing parts, the guy would never return phone calls either. I think the guy might post on this site also.

royalsun · 09-07-2007, 02:18 PM

That guy would be me! I think it was 2 years ago. All parts were replaced that were missing, ie, chimney, buck boost etc. If you want perfect buy new! The price was right for the bed sold. $3500K for an orbit 2 years ago .

engfant · 09-07-2007, 02:20 PM

You sold that bed for $3,500,000???? You swine!

09-06-2007, 07:58 PM	#1 (permalink)
eyecandytanning I'm Banned Join Date: Jan 27 2007 Location: ca Posts: 485 Rep Power: 0	Used equipment expectations I was wondering what are reasonable expectations when buying used equipment. Example: My friend bought 2 stand up units from a well know resale company. She paid them to store the equipment for her since her salon was taking longer than planned to open. She also paid them to crate up the units for shipment to ensure they arrived safely. The units were advertised as in perfect condition and working. She ended up receiving 2 non working units. One only has 3 sides, top and broken bottom, nothing to set it up. The other one has no blowers or timers and she had to pay $100 to have her tekie get some bolts to try to make them work. Both are still not working but they will not return her money. They also came heavily damaged since they were only wrapped in saran type wrapping. She has contacted the company and they said that their policy is no returns once purchased. They told her she got a $10,000 discount from what the beds were when they were new and she should be happy with that. The company is now not returning her calls. My theory is that she bought working, like new units (per their ad). They should come like they are advertised. You don't purchase a car that you are told is working then pick it up and it needs an engine. Any ideas? Is she crazy thinking she should have gotten working beds? Should she suck it up and call it a loss? Should she try to pursue other avenues to get her money back or to at least get them to fix the beds? She just wants working beds.

09-06-2007, 10:29 PM	#2 (permalink)
eileen Join Date: Feb 10 2005 Posts: 8,304 Rep Power: 35	Re: Used equipment expectations Some people get quick results when you start mentioning the name of the company that scammed them. ;)

09-06-2007, 10:59 PM	#3 (permalink)
royalsun Join Date: Sep 27 2004 Location: franklin park,nj Posts: 738 Rep Power: 20	Re: Used equipment expectations I bet she bought from a repo company(no need to mention names ) The policy of these companies is "as is ". They justify selling junk by telling you that you saved thousands of dollars over new so deal with the missing parts, broken pieces etc. We sell used equipment as well but we prefer to work local so we set up almost everything we sell. This way the salon owner doesnt pay in full until satisfied. If you are selling decent equipment the vendor shouldn't mind 50% down and 50% upon set-up. This would apply only if we did the set-up of course. Sunfactory 908-500-1443

09-06-2007, 11:39 PM	#4 (permalink)
eileen Join Date: Feb 10 2005 Posts: 8,304 Rep Power: 35	Re: Used equipment expectations Even if they were repo'd they advertised in perfect condition and working. If they did scam an unknowing salon owner I hope it comes back to haunt them.

09-07-2007, 01:12 PM	#7 (permalink)
royalsun Join Date: Sep 27 2004 Location: franklin park,nj Posts: 738 Rep Power: 20	Re: Used equipment expectations If your friend's salon is anywhere near the Northeast have her us a call for any future equipment purchases. The problem she is having is unfortunately quite prevalent. I bet I could even guess who she got her beds from. Its a crappy way to do business and gives legitimate resellers a sometimes undeserved bad rep. Good Luck with getting some satisfaction from the repo company!!

09-07-2007, 02:18 PM	#9 (permalink)
royalsun Join Date: Sep 27 2004 Location: franklin park,nj Posts: 738 Rep Power: 20	Re: Used equipment expectations That guy would be me! I think it was 2 years ago. All parts were replaced that were missing, ie, chimney, buck boost etc. If you want perfect buy new! The price was right for the bed sold. $3500K for an orbit 2 years ago .

09-07-2007, 02:20 PM	#10 (permalink)
engfant Join Date: May 20 2003 Posts: 9,301 Rep Power: 29	Re: Used equipment expectations You sold that bed for $3,500,000???? You swine!

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