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General Tanning Industry Discussions Tanning Salon Owners and Professionals in The Tanning Industry Discuss a wide Variety of Topics. |
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10-17-2006, 04:47 PM | #1 (permalink) |
Join Date: Aug 5 2006 Location: Georgia Age: 50
Posts: 3
Rep Power: 0 | Salon Software Does anyone use anything besides Helios? I have had several bad experiences with them over the last 3 years and have had it! One of the salons that I am part owner in had to close. We have tried on several occasions by phone call AND written request to cancel our membership with them starting at the time that the salon closed 3 months ago and they claim that they never received these letters. They are now trying to cancel another membership at another salon that I am part owner of that is under and entirely different incorporation as well as different owners. They claim that they can hold the other salon responsible because I happen to be a one of the owners of both unless I pay for the membership for the past 3 months that we have tried to cancel. This salon has been a good customer with perfect payments for 3 years now. They will not allow us to receive tech support or order our tags or other products anymore. I am going to change software companies immediately but I am not familiar with any others. Any suggestions? |
10-17-2006, 04:53 PM | #2 (permalink) |
DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 48
Posts: 3,632
Rep Power: 46 | Re: Salon Software do a search theres a few. i dont know all the names though sorry....i use helios
__________________ someone PM me when a good tanning topic is posted. :lol: |
10-17-2006, 05:18 PM | #4 (permalink) |
I'm Banned Join Date: Jul 11 2006 Location: USA
Posts: 611
Rep Power: 0 | Re: Salon Software WE use suntouch: have for 9+ years..No real complaints. Just like anything there is always software updates. $$ for IT guys to help you. But one thing I have to say is when I do need to get service from them I usually am always satisfied and they do work it through for you..It always cost though..Performance I have never used anyother program up and running, but I did look at Helios, sunscan, Salontouch..I did not like them as well as I do suntouch.. hope it helps. |
10-17-2006, 05:46 PM | #7 (permalink) |
I'm Banned Join Date: Jul 11 2006 Location: USA
Posts: 611
Rep Power: 0 | Re: Salon Software Thats nice> No service contracts or anything..Huh? Wow that is impressive..Have you had to call them much? We only have had to utilize the service maybe 5 time in years...so we don't purchase the yearly contract.. |
10-17-2006, 06:37 PM | #10 (permalink) |
Join Date: Aug 5 2006 Location: Georgia Age: 50
Posts: 3
Rep Power: 0 | Re: Salon Software I actually called Suntouch today and they are sending me a demo. Do they have an email program to send out emails to your customers? Helios claims to have one but of course when I tried to use it the tech support actually told me that they have yet to find anyone who can use it properly. It just doesnt work. |
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