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Old 10-17-2006, 04:47 PM   #1 (permalink)
 
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Unhappy Salon Software

Does anyone use anything besides Helios? I have had several bad experiences with them over the last 3 years and have had it! One of the salons that I am part owner in had to close. We have tried on several occasions by phone call AND written request to cancel our membership with them starting at the time that the salon closed 3 months ago and they claim that they never received these letters. They are now trying to cancel another membership at another salon that I am part owner of that is under and entirely different incorporation as well as different owners. They claim that they can hold the other salon responsible because I happen to be a one of the owners of both unless I pay for the membership for the past 3 months that we have tried to cancel. This salon has been a good customer with perfect payments for 3 years now. They will not allow us to receive tech support or order our tags or other products anymore.
I am going to change software companies immediately but I am not familiar with any others. Any suggestions?
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Old 10-17-2006, 04:53 PM   #2 (permalink)
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Re: Salon Software

do a search theres a few. i dont know all the names though sorry....i use helios
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Old 10-17-2006, 04:57 PM   #3 (permalink)
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Re: Salon Software

I use nichesoft's Tan Track... call them and they will send you a free demo cd. I find it to be very user friendly and works for us.
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Old 10-17-2006, 05:18 PM   #4 (permalink)
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Re: Salon Software

WE use suntouch: have for 9+ years..No real complaints. Just like anything there is always software updates. $$ for IT guys to help you. But one thing I have to say is when I do need to get service from them I usually am always satisfied and they do work it through for you..It always cost though..Performance I have never used anyother program up and running, but I did look at Helios, sunscan, Salontouch..I did not like them as well as I do suntouch.. hope it helps.
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Old 10-17-2006, 05:18 PM   #5 (permalink)
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Re: Salon Software

I just bought SunTouch, I hope it's good. They also manufacture SalonTouch too.
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Old 10-17-2006, 05:21 PM   #6 (permalink)
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Re: Salon Software

one good thing about Tan Track is its an all up front fee, no monthly things to deal with.
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Old 10-17-2006, 05:46 PM   #7 (permalink)
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Re: Salon Software

Thats nice> No service contracts or anything..Huh? Wow that is impressive..Have you had to call them much? We only have had to utilize the service maybe 5 time in years...so we don't purchase the yearly contract..
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Old 10-17-2006, 05:52 PM   #8 (permalink)
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Re: Salon Software

We did get the tech support, we networked two salons so we knew we'd need it and its nice to have just in case, anything could happen lol
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Old 10-17-2006, 05:56 PM   #9 (permalink)
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Smile Re: Salon Software

We use Suntouch. No Problems. No contract, only had to call them once when we updated the software.
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Old 10-17-2006, 06:37 PM   #10 (permalink)
 
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Re: Salon Software

I actually called Suntouch today and they are sending me a demo. Do they have an email program to send out emails to your customers? Helios claims to have one but of course when I tried to use it the tech support actually told me that they have yet to find anyone who can use it properly. It just doesnt work.
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