gift certificates - expiration date - tanTALK

redwoman · 07-14-2006, 04:10 PM

I have been in the tanning & salon business for 3 1/2 years. This is the first real time I have had a problem with a customer with a gift certificate. The employee who sold the $50.00 gf did not put a expiration date on it. It was sold b/4 mothers day 2005. She came in today and demanded that i let her use it because it had no exp. date. suggestons ??

TanWorldOrder · 07-14-2006, 04:11 PM

It's illegal for GCs to expire. She's right.

totaleclipse1 · 07-14-2006, 04:11 PM

let her use it

BP · 07-14-2006, 04:17 PM

I don't get the question - Let her use it.

pcstutsman · 07-14-2006, 04:20 PM

Yeah i know what you're going through, we've had that happen before too, but you have to honor them. I know you're not supposed to but I do put expirations on mine just to force customers to use them and not let them sit for years. Some gift cards that you get they either decrease in value or something like that. So I dont' see any harm in writing a date on there, now that we write that on there we don't have a problem with them coming in late.

sundude · 07-14-2006, 04:22 PM

Some state laws only allow you to put an expiration date dependent on the amount
but the right thing to do is let her use it(IMO)
The last thing you need is a customer or a potential customer running around say you screwed her

BP · 07-14-2006, 04:25 PM

$50 bucks now is not worth as much as $50 a year ago. You are getting a good deal.

Neon Beach · 07-14-2006, 05:30 PM

Even if you are permitted by law to expire them, no one wrote it on this one. Honour it.

MATT A · 07-14-2006, 05:34 PM

Why would you not let her use it?

pcstutsman · 07-14-2006, 06:37 PM

maybe there was a reason she didnt' come in to use it before now

07-14-2006, 04:10 PM	#1 (permalink)
redwoman Join Date: Oct 18 2004 Posts: 1 Rep Power: 0	gift certificates - expiration date I have been in the tanning & salon business for 3 1/2 years. This is the first real time I have had a problem with a customer with a gift certificate. The employee who sold the $50.00 gf did not put a expiration date on it. It was sold b/4 mothers day 2005. She came in today and demanded that i let her use it because it had no exp. date. suggestons ??

07-14-2006, 04:11 PM	#2 (permalink)
TanWorldOrder Join Date: May 23 2006 Location: Everywhere Posts: 657 Rep Power: 19	Re: gift certificates - expiration date It's illegal for GCs to expire. She's right.

07-14-2006, 04:11 PM	#3 (permalink)
totaleclipse1 I love Derf!! Join Date: Feb 21 2005 Location: NEw York Age: 47 Posts: 1,035 Rep Power: 27	Re: gift certificates - expiration date let her use it __________________ OFFICIALLY MRS. V !! HOLLA!

07-14-2006, 04:17 PM	#4 (permalink)
BP I love Derf!! Join Date: Apr 13 2004 Location: West Coast Age: 57 Posts: 436 Rep Power: 22	Re: gift certificates - expiration date I don't get the question - Let her use it.

07-14-2006, 04:20 PM	#5 (permalink)
pcstutsman I'm Banned Join Date: Jun 27 2004 Location: Indiana Age: 44 Posts: 4,962 Rep Power: 0	Re: gift certificates - expiration date Yeah i know what you're going through, we've had that happen before too, but you have to honor them. I know you're not supposed to but I do put expirations on mine just to force customers to use them and not let them sit for years. Some gift cards that you get they either decrease in value or something like that. So I dont' see any harm in writing a date on there, now that we write that on there we don't have a problem with them coming in late.

07-14-2006, 04:22 PM	#6 (permalink)
sundude Just imagine Derf Join Date: Jul 13 2006 Location: Not sure Posts: 8,460 Rep Power: 50	Re: gift certificates - expiration date Some state laws only allow you to put an expiration date dependent on the amount but the right thing to do is let her use it(IMO) The last thing you need is a customer or a potential customer running around say you screwed her

07-14-2006, 04:25 PM	#7 (permalink)
BP I love Derf!! Join Date: Apr 13 2004 Location: West Coast Age: 57 Posts: 436 Rep Power: 22	Re: gift certificates - expiration date $50 bucks now is not worth as much as $50 a year ago. You are getting a good deal.

07-14-2006, 05:30 PM	#8 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Re: gift certificates - expiration date Even if you are permitted by law to expire them, no one wrote it on this one. Honour it. __________________ www.talktimmins.com -- http://www.drjawnswebworx.com/

07-14-2006, 05:34 PM	#9 (permalink)
MATT A I'm Banned Join Date: Sep 6 2004 Posts: 13,921 Rep Power: 0	Re: gift certificates - expiration date Why would you not let her use it?

07-14-2006, 06:37 PM	#10 (permalink)
pcstutsman I'm Banned Join Date: Jun 27 2004 Location: Indiana Age: 44 Posts: 4,962 Rep Power: 0	Re: gift certificates - expiration date maybe there was a reason she didnt' come in to use it before now

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)