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Old 07-14-2006, 05:10 PM   #1 (permalink)
 
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Unhappy gift certificates - expiration date

I have been in the tanning & salon business for 3 1/2 years. This is the first real time I have had a problem with a customer with a gift certificate. The employee who sold the $50.00 gf did not put a expiration date on it. It was sold b/4 mothers day 2005. She came in today and demanded that i let her use it because it had no exp. date. suggestons ??
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Old 07-14-2006, 05:11 PM   #2 (permalink)
 
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Re: gift certificates - expiration date

It's illegal for GCs to expire. She's right.
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Old 07-14-2006, 05:11 PM   #3 (permalink)
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Re: gift certificates - expiration date

let her use it
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Old 07-14-2006, 05:17 PM   #4 (permalink)
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Re: gift certificates - expiration date

I don't get the question - Let her use it.
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Old 07-14-2006, 05:20 PM   #5 (permalink)
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Re: gift certificates - expiration date

Yeah i know what you're going through, we've had that happen before too, but you have to honor them. I know you're not supposed to but I do put expirations on mine just to force customers to use them and not let them sit for years. Some gift cards that you get they either decrease in value or something like that. So I dont' see any harm in writing a date on there, now that we write that on there we don't have a problem with them coming in late.
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Old 07-14-2006, 05:22 PM   #6 (permalink)
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Re: gift certificates - expiration date

Some state laws only allow you to put an expiration date dependent on the amount
but the right thing to do is let her use it(IMO)
The last thing you need is a customer or a potential customer running around say you screwed her
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Old 07-14-2006, 05:25 PM   #7 (permalink)
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Re: gift certificates - expiration date

$50 bucks now is not worth as much as $50 a year ago. You are getting a good deal.
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Old 07-14-2006, 06:30 PM   #8 (permalink)
 
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Re: gift certificates - expiration date

Even if you are permitted by law to expire them, no one wrote it on this one. Honour it.
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Old 07-14-2006, 06:34 PM   #9 (permalink)
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Re: gift certificates - expiration date

Why would you not let her use it?
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Old 07-14-2006, 07:37 PM   #10 (permalink)
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Re: gift certificates - expiration date

maybe there was a reason she didnt' come in to use it before now
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