beachntan

well today is tuesday may 30 and i finally received the box from VO Remarketing only 26 days after the tanning unit arrived and about 2 weeks after Dusty at VO found the parts. READY FOR THIS: ITS NOT THE PARTS I NEED! here is a list of what was needed and what i actually got:
1.) all of the nuts, bolts and washers that hold the unit together.
-received some of the allen bolts, washers and cap nuts, as well as parts for MT3000 and mine is a MT3500
2.) exhuast duct
-received it
3.) 2 Metal frame strips
-wrong parts, about 8" too short, made for another type of booth.
4.) 1 L bracket
-did not receive
5.) all of the door hardware to hang the door
-did not receive
6.) 2 plastic discs for the front poles
-received almost 2 weeks ago from magic tan
parts damaged:
1.) the main front acrylic was placed at the bottom of the pallet under everything else so it is badly scratched
- has not been replaced
2.) exhuast basin is broken
-received almost 2 weeks ago from magic tan
3.) top and base are badly scratched
- did not replace yet.

dusty and VO Remarketing are really "on top of it" as someone posted in the other thread. i have already contacted magic tan and they have been helpfull. this is in no way a complaint about magic tan corp.

i called dusty and as has been the case all along there is no sense of urgency or caring at all. he cant seem to understand why i am so upset.

missyhot

Oh Dustin, your in trouble now.......

Dustin

Not very professional when Jeff calls and just wants to fight over the phone and uses profanity all the time. If you want the scratched parts replaced, you need to file a freight claim.

Dustin

It takes time to fix a problem, nothing can be fixed over night.


Lets say someone calls your salon and starts calling you names and using profanity and says your business sucks, I bet you probably wouldn't deal with them anymore, right or wrong?

beachntan

much more professional to collect $13,000 dollars and send out equipment that still doesnt work and is still missing parts 5 weeks later. i kept my cool for several weeks of your incompetance. i dont want to fight over the phone i dont even want to be mad, i just want you to have overnight shipped the parts from magic tan over 3 weeks ago like YOU SAID YOU WOULD. i guess there is not alot of weight to your words. i would solved the customer problem with 24-48 hours not 4-5 weeks for my customers. do what you say your going to do and people wont question your competance or integrity. i never called you names, i did question your competance, honesty and integrity.

Tasha_Tosh

when people get frustrated they say and do things they don't mean. why don't you guys start over.... i know its frustrating for both of you but you both want to have a good ending... don't name call its not professional... how about we all kiss and make up and be a big happy family

sunsally

This is why used equipment vendors make people nervous -- they expect every transaction will go like this one.

The bottom line is -- the customer is always right. If someone comes in my salon upset about something, even if maybe they are somewhat part of the problem -- I grin and make them happy.

Beachntan is upset, sounds like they have reason to be upset -- and Dustin seems to be giving the ol' "F you" because he doesn't like his attitude.

Just ship him the dang parts - overnight - at your cost -- and be done with it! Whether it is the freight company's fault, your fault, or someone elses. He's happy, and you probably STILL make money on the sale -- and don't have to spend a month dealing with an irate customer and escalating it to the point of a public airing!

TanWorldOrder

The REAL problem is people reselling equipment that they have no idea about.

sunsally

True dat! :)

beachntan

thank you sun sally. funny thing is i told him i would do this if he didnt overnight the parts to me 2 weeks ago. i told him just get me the parts and i will go away. by the way i didnt get nasty to him until after i put up with the run around for weeks.