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General Tanning Industry Discussions Tanning Salon Owners and Professionals in The Tanning Industry Discuss a wide Variety of Topics. |
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03-03-2006, 03:37 PM | #1 (permalink) |
Join Date: Jan 20 2006 Location: Jacksonville, Fla Age: 40
Posts: 775
Rep Power: 21 | Honesty the Best Policy? I have this lady who tends to be alittle on the obnoxious side....I tend to be polite but honestly I ignore her as much as possible...She is something else anyway the other day she comes in, I have a lobby full of clients mind you. I tell her Babe it will be about 10 mins on your bed...Okay :::wipes brow::: she walked away and is sitting calmly...She decides to ask me in front of the customers "To Be honest what lotions do I use,Come on tell us all honestly which bottle" I have a great tan going right now so I am not shocked to be getting asked this. So I tell her my three favorites. She starts making smart *** comments about the price of the three lotions( I did name three highier priced ones but come on I own the salon) She states that the lower priced are just as good as the higher they just slapped a different label on them...Then she accuses me of trying to use this as a time to upsell. I look at her trying not to hurl a bottle at her, reminding myself a dented bottle is hard to sell. I smiled and said " The owner of a BMW dealership more then likely wouldn't drive a GEO METRO." I said all the lotion I sell are great but my favorites happen to take me a step furthur then some of the others.Two ladies in the lobby got up walked over to my lotions and bought a bottle each of fortune. When they went to leave they said "Your arguement with her made perfect sense and despite her comments she helped you sell" I guess sometimes the best intentions or in her case worst intentions go wrong. |
03-03-2006, 05:12 PM | #4 (permalink) |
Join Date: Jan 20 2006 Location: Jacksonville, Fla Age: 40
Posts: 775
Rep Power: 21 | Re: Honesty the Best Policy? I should keep an old empty bottle back here and label use in case of annoyance.....Perhaps I could even attach a note that says "If this object has been hurtled at you you have ****** off the salon owner and we strongly advise you sit there quietly" |
03-03-2006, 05:19 PM | #5 (permalink) |
Team TanTalk Join Date: Nov 23 2004 Location: ITA Member & Berman Supporter!
Posts: 3,136
Rep Power: 25 | Re: Honesty the Best Policy? What a great job you did JSQ! It would have been so easy to "let 'em see you sweat", and instead, you were Grace Under Fire! If I were to guess, those other two customers buying the lotion might actually be sort of a "shut up" to her (she definitely didn't get what she wanted with her rant!) and maybe she'll behave better in the future! In either case, the OTHER two customers were impressed with her, and I'll bet will be telling that story - as well as talking about their great results from your salon - to their friends! |
03-03-2006, 05:45 PM | #6 (permalink) |
Join Date: Sep 30 2005
Posts: 641
Rep Power: 22 | Re: Honesty the Best Policy? MOST of the time (ok ALL OF THE TIME) when someone is giving you **** like that they are talking out their asses and expecting you to look like a deer in headlights. When you give them the CORRECT comeback, they become the deer in the headlights. Had a drunk come in right when I opened (actually was here before me and followed me in even though I WAS NOT OPEN but anywho) and she starts in with the OH YOU GUNNA GOUGE ME NOW? Not if it requires TOUCHING YOU.
__________________ I need a dime that's top of the line Cute face slim waist wit a big behind |
03-03-2006, 09:21 PM | #9 (permalink) |
OFFICIAL BFF member Join Date: Jan 2 2005
Posts: 2,481
Rep Power: 51 | Re: Honesty the Best Policy? I had an annoying customer (who happens to be a friend's b/f) and would go on about how they all do the same and he doesn't get any darker blah blah blah. Always wanted a discount because he figures he's a VIP. Ha, not. He hasn't tanned here since I explained to him for the TENTH time that the freezing of accounts is for while he's away not until he decided he wants to tan again. Oh well, he's not missed.
__________________ ~I'll try to be nicer if you try to be smarter.~ |
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