How Do You Deal With the "no-show" - tanTALK

glowtanning530 · 01-26-2006, 05:25 AM

Ok guys we all have them, the "no show" client.Clients that make appointments and don't keep them. What are the different ways we deal with it. I charge a "no show fee" of a walk-in of what that bed could have potentially made me. If they no show on my early morning or late night appoinments (the before and after hours) I charge double. For my time.

Dixieman · 01-26-2006, 05:30 AM

Very simple.

You have to cancel at least one hour before your appointment. If you don't, and you have a visit package, you lose the visit. If you have one of our "unlimited" packages, we back up the expiration date by a day.

If it's a customer that pays for singles all the time, they are warned once, and if it happens again, they aren't allowed to make appointments. They just have to do walk-ins.

Dustin · 01-26-2006, 05:34 AM

UltimateTanSJ · 01-26-2006, 07:00 AM

Good Idea!!!

missmojorising · 01-26-2006, 07:03 AM

NO APPOINTMENTS handles that. Walk In--First Come, First Serve.

river_brat · 01-26-2006, 07:07 AM

Honestly what we do is if your late for your appointment by 5 minutes we automatically cancel, no questions, no exceptions. It has worked well for us.

Dixieman · 01-26-2006, 07:07 AM

Walk-in only wouldn't work here. We've always done appointments, and everyone else does as well. To go to walk-in only would **** off too many of our customers.

glowtanning530 · 01-26-2006, 07:11 AM

Yeah walk in only wouldnt work I am 6 beds and there all alittle different. I tell people their bed it booked for that alotted time if they are late I deduct from their time.

SandiGirl · 01-26-2006, 07:14 AM

Quote:

Honestly what we do is if your late for your appointment by 5 minutes we automatically cancel, no questions, no exceptions. It has worked well for us.

Ditto. Our slowest bed it 12 minutes so even if they do show up they don't have to wait long. With our 7 and 8 minute beds I wait about 3 minutes and bump them.

totaleclipse1 · 01-26-2006, 07:32 AM

i dont take appts..unless its someone I know who will keep them .. someone who hasbeen coming fro a long time... also.. i allow them to call on their way to hold a bed for the, but no real appts!

01-26-2006, 05:25 AM	#1 (permalink)
glowtanning530 Join Date: Jan 20 2006 Location: folding towels, cleaning beds, ordering lotions, fixing beds, etc. etc. etc. etc. etc. Age: 43 Posts: 1,219 Rep Power: 130	How Do You Deal With the "no-show" Ok guys we all have them, the "no show" client.Clients that make appointments and don't keep them. What are the different ways we deal with it. I charge a "no show fee" of a walk-in of what that bed could have potentially made me. If they no show on my early morning or late night appoinments (the before and after hours) I charge double. For my time.

01-26-2006, 05:30 AM	#2 (permalink)
Dixieman Join Date: Jun 18 2005 Location: Kosciusko, MS Age: 41 Posts: 48 Rep Power: 0	Re: How Do You Deal With the "no-show" Very simple. You have to cancel at least one hour before your appointment. If you don't, and you have a visit package, you lose the visit. If you have one of our "unlimited" packages, we back up the expiration date by a day. If it's a customer that pays for singles all the time, they are warned once, and if it happens again, they aren't allowed to make appointments. They just have to do walk-ins.

01-26-2006, 05:34 AM	#3 (permalink)
Dustin Official BFF Member Join Date: Feb 10 2005 Location: CO Posts: 5,575 Rep Power: 25	Re: How Do You Deal With the "no-show"

01-26-2006, 07:00 AM	#4 (permalink)
UltimateTanSJ I love Derf!! Join Date: Nov 8 2005 Location: California Age: 42 Posts: 532 Rep Power: 21	Re: How Do You Deal With the "no-show" Good Idea!!!

01-26-2006, 07:03 AM	#5 (permalink)
missmojorising I Love Derf! Who Doesn't? Join Date: Nov 17 2004 Location: Suite B4 Posts: 1,255 Rep Power: 28	Re: How Do You Deal With the "no-show" NO APPOINTMENTS handles that. Walk In--First Come, First Serve. __________________ Step In To The Light, While Loving Derf. www.simplytantexas.com

01-26-2006, 07:07 AM	#6 (permalink)
river_brat I love Derf!! Join Date: Apr 1 2004 Location: WEST COAST Age: 44 Posts: 906 Rep Power: 21	Re: How Do You Deal With the "no-show" Honestly what we do is if your late for your appointment by 5 minutes we automatically cancel, no questions, no exceptions. It has worked well for us.

01-26-2006, 07:07 AM	#7 (permalink)
Dixieman Join Date: Jun 18 2005 Location: Kosciusko, MS Age: 41 Posts: 48 Rep Power: 0	Re: How Do You Deal With the "no-show" Walk-in only wouldn't work here. We've always done appointments, and everyone else does as well. To go to walk-in only would **** off too many of our customers.

01-26-2006, 07:11 AM	#8 (permalink)
glowtanning530 Join Date: Jan 20 2006 Location: folding towels, cleaning beds, ordering lotions, fixing beds, etc. etc. etc. etc. etc. Age: 43 Posts: 1,219 Rep Power: 130	Re: How Do You Deal With the "no-show" Yeah walk in only wouldnt work I am 6 beds and there all alittle different. I tell people their bed it booked for that alotted time if they are late I deduct from their time.

01-26-2006, 07:32 AM	#10 (permalink)
totaleclipse1 I love Derf!! Join Date: Feb 21 2005 Location: NEw York Age: 47 Posts: 1,035 Rep Power: 27	Re: How Do You Deal With the "no-show" i dont take appts..unless its someone I know who will keep them .. someone who hasbeen coming fro a long time... also.. i allow them to call on their way to hold a bed for the, but no real appts! __________________ OFFICIALLY MRS. V !! HOLLA!

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