mikeytan

I call today to order acrylics like I do every couple of months and the girl tells me shipping is $95. I have never paid more than $50 so I ask why so expensive (expecting to hear because gas prices are so high.). She says because these are such large acrylics and that is what shipping has been for the past 3 years. I say forget it cancel my order. Then I said I have my last 4 invoices all recent and shipping ranges between $45 and $50 she said well we raised our shipping prices because of fuel cost. I then say didn't you just say these have been the shipping cost for 3 years. I was a little rude but give me a break. Where is the customer service in this world!
I would have been willing to pay the extra $40 shipping if I would have gotten an apology, like maybe "I am sorry you have been undercharged on shipping in past orders and we will need to correct that now or even well our shipping cost went up." but lies will not get my business.

I called Loop acrylics and they were very nice and helpful and have started off with great customer service.

Very disappointed with Sun Corp., Buck has always been very nice when I called in and ordered. Too bad I didn't get him on the phone today.

BooBop

I have never used SunCorp but did price them once... Their prices were higher as well as the shipping than Loop.

Loop has always been easy to work with for me.

Ezliving_Jim

Freight cost is crazy with fuel surcharges and all. Freight is not a profit center for venders.

I order several acrylics at a time to lower the average freight cost. There was just a small difference in freight for between one and four acrylics.

mikeytan

That is how I do it. I order up so that we can save on shipping cost and always have extras on hand since we go through them pretty often. I do realize that they are not making a profit on freight. What I don't understand is why I could not get an honest answer on the shipping increase. She started off by almost saying I was lying on what I had paid and then when I had invoices to back it up she back peddled and gave another excuse. All I want is good customer service. I want a lotion distributor, bed sales person, lamp sales person, and acrylic sales person to shoot to me staight with honest answers. Not necessarily the cheapest just someone who will be honest and good to me. Is that too much to ask for. I would never treat people the way I get treated.

Tanzenite

Maybe she was new, or mis-understood something. I would give her the benefit if the doubt. If you normally order from them and have had no previous problems, why would you just drop them for a single mistake!?!

Anyways, Loop is actually the more expensive one...

COCONUT

I am going to agree they made a mistake with my order and made up for it with a free shipping charge.

mikeytan

Loop was $8 more on the acrylics and shipping was half that of Sun Corp. If it was an honest misunderstanding I would never drop them or if she had even tried to resolve the problem and had offered me a little customer service. I know the girl I spoke with was not new without using her name! She made it quite clear that she wasn't willing to discuss this or get to the bottom of the problem. If I have a customer come in my salon and want to buy a month membership and I say it is $50 and they say they have been paying $25 for the past year I am going to pull up their account and see why that is. I am not necessarily going to sell it to them for $25 but I am going to give them customer service and work through the issue by being honest and nice. That is all I ask for from the companies I do business with. I am not on here to trash talk this company I am on here because customer service is so lacking in this industry. It is so rare to find good customer service and I want it. So if any know of companies offering top of the line customer service please let me know.

Tanzenite

I believe customer service is #1. If you feel that you were treated poorly, then I understand your reasoning for change. If they were not willing to work with you, that is understandable.

My problem is this, in this industry it is going to be hard to find good customer service from many comapnies. I say this because many salons will buy from the company that has the highest discount and thats it. When all the salons run to the "big guys" (we all know who I am talking about), all the little guys will be gone. Those "little guys" are the companies that care about your business and want to help you, and maybe they can't give you the biggest discount. All salons will see this shortly if they continue to do this. Soon there will only be a select few to buy from, and you will be getting the higheest discount, no doubt, but the customer servie will be shi**y, your orders could be wrong or take awhile to ship.

It's in the salon owners hands...I feel that distributors should be the ones helping with making the salon a better business. But if you just want the biggest discount, don't count on all the other things your going to miss out on.

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[ This Message was edited by: Tanzenite on 2005-10-14 13:51 ]

ramee

Admit it. You are just a CHEAP ***! Customer service or past history has nothing to do with it, you are going to buy where you can get the cheapest overall price.

You shop at Wal Mart too, don't you?

Come on.....Come all the way out! Be honest and tell me I'm right.


R

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[ This Message was edited by: ramee on 2005-10-14 23:34 ]

jlb1484

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