Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > General Tanning Industry Discussions

General Tanning Industry Discussions Tanning Salon Owners and Professionals in The Tanning Industry Discuss a wide Variety of Topics.

Reply
 
LinkBack Thread Tools
Old 07-27-2005, 10:25 AM   #1 (permalink)
 
Join Date: Dec 6 2004
Location: mo
Posts: 47
Rep Power: 0 alwaztan is on a distinguished road
Anyone had problems from Ultrabronz?
I have an Ultrabronz 950 that was installed about a year ago...We have had a chattering noise on start up since the beginning...we thought it was normal for the startup until the bed starting refusing to startup, then turning off in the middle of the session, we contacted Ultrabronz for the first time after it cut off a few times...they sent us another display to install which seemed to fix the shutdowns and minimize the chattering on startup for almost 2 weeks...we attempted to troubleshoot the problem again after the bed started blowing lamps prematurely... we replaced display boards, ignitors, hired technicians and spent lots of my time which =lots of money.
To make a long story short,Ultrabronz has paid for some replacement lamps and the labor for the technician but the bed is still causing new lamps to blow and other lamps to not come on...they have never sent an Ultrabronz technician to fix the bed...we currently have a 30+ thousand dollar bed that has 2 lamps that don't work all the time and 2 new lamps blown out...I have requested a new bed but they have refused to replace it...seriously considering making this a legal issue for a new bed and loss of wages...any suggestions would be appreciated!!!
alwaztan is offline   Reply With Quote
Old 07-28-2005, 04:10 PM   #2 (permalink)
 
Join Date: Mar 16 2004
Posts: 137
Rep Power: 21 tcusa is on a distinguished road
i have the ultrabronz indulgence, and the 950 is supposed to be the replacement for it. We have the chattering problem as well. It comes from a piece that connects the canopy to the bench. We have to change
the fuses once a week, and fix the buttons that are on the machine. Thank goodness its just the fuses blowing out all the time, but once in a while the lenses will crack.. I know this sounds like BS but the lenses cost $300 a piece. I've become burnt out cause of all these troubles and ive learned to get used to it..
tcusa is offline   Reply With Quote
Old 07-28-2005, 04:41 PM   #3 (permalink)
I love Derf!!
 
Join Date: Jul 12 2004
Location: Va
Posts: 3,228
Rep Power: 28 dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute dcjjp2 has a reputation beyond repute
That sucks... Sory to hear all of the problems...
dcjjp2 is offline   Reply With Quote
Old 07-29-2005, 10:21 AM   #4 (permalink)
 
Join Date: Dec 6 2004
Location: mo
Posts: 47
Rep Power: 0 alwaztan is on a distinguished road
Sounds like their warranty isn't what it's cracked up to be...I love the bed, My customers love the bed but one thing I've learned from experience is that no matter how good the product is if a company will not stand behind their product, someone else will come along and take the market from them...Unfortunately I don't think I will buy another Ultrabronz...I don't like the Matrix as well but I think that I will buy it for my other salon...any Matrix comments
alwaztan is offline   Reply With Quote
Old 07-29-2005, 01:57 PM   #5 (permalink)
I'm Banned
 
Join Date: Feb 22 2002
Location: Texas
Posts: 241
Rep Power: 0 certan will become famous soon enough certan will become famous soon enough
alwaztan, take a look at the THP24 Tanses from www.advancedtantech.com. We installed ours in March and 80% of them perfer the THP24 to the SunSport and the Chronos 360.
certan is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dr. Kern\'s Blue Dream - Problems! Chris Is Tan Tanning Equipment 68 07-26-2007 06:13 AM
Drugs Affedted by.... tan2much Health & Fitness 37 12-11-2006 11:30 PM
Helios 9.20 still has same report problems Fred Technology Forum 13 02-13-2001 02:55 PM
problems with Tantalk ver2? solid General Tanning Industry Discussions 8 01-10-2001 08:12 PM


All times are GMT -5. The time now is 03:25 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!