Splitting/sharing memberships - tanTALK

nytans · 02-24-2005, 07:03 PM

What is a polite way of telling customers we do not allow splitting or sharing a membership? I don't want to upset them or sound like I am being cheap with them.

Neon Beach · 02-24-2005, 07:07 PM

I tell them that each member has there own client screen (if computerized) and that we cannot effectively track clients tanning history and purchases if more than one client is being processed on the same screen. Depending on where you are, you maybe require by law to compile an accurate client history.

body tan · 02-24-2005, 07:10 PM

Its the salon polocy. If that does not work, then the insurance polocy usualy does it.

body tan · 02-24-2005, 07:10 PM

Its the salon polocy. If that does not work, then the insurance polocy usualy does it.

Neon Beach · 02-24-2005, 07:14 PM

I would use the Insurance angle, takes the blame of the salon so to speak. I have to use it when it comes to tanners under 18. No regs. here, but my Ins. company dictates.......

body tan · 02-24-2005, 07:15 PM

The other good one is the accountant

PHD · 02-24-2005, 07:25 PM

Here's one, the computer doesn't allow us to share. We use that all the time. I love the clients that want to share 100 minutes in 20 min. units.

PHD · 02-24-2005, 07:25 PM

Here's one, the computer doesn't allow us to share. We use that all the time. I love the clients that want to share 100 minutes in 20 min. units.

sunsally · 02-24-2005, 08:55 PM

We don't let them share, but families where 2 or more tan get 15% off. Encourages them ALL to tan at our salon rather than spread out among our competitors!

nytans · 02-25-2005, 07:08 AM

Thank you all!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Want to increase your memberships and profits?	tiki	General Tanning Industry Discussions	0	03-12-2004 03:37 PM
I year memberships...	BronzeBabe	Tanning Salon Management	33	01-10-2004 11:42 PM
Existing Memberships of closing salons...	gobig	General Tanning Industry Discussions	2	12-17-2003 07:05 PM
How to put together year memberships???	BronzeBabe	General Tanning Industry Discussions	8	04-05-2002 01:42 PM
Memberships VS EFT's	Bronze Star	Tanning Salon Management	10	07-02-2001 09:48 PM

02-24-2005, 07:03 PM	#1 (permalink)
nytans Waiting Confirmation Join Date: Feb 24 2005 Posts: 4 Rep Power: 0	What is a polite way of telling customers we do not allow splitting or sharing a membership? I don't want to upset them or sound like I am being cheap with them.

02-24-2005, 07:07 PM	#2 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	I tell them that each member has there own client screen (if computerized) and that we cannot effectively track clients tanning history and purchases if more than one client is being processed on the same screen. Depending on where you are, you maybe require by law to compile an accurate client history.

02-24-2005, 07:10 PM	#3 (permalink)
body tan I'm Banned Join Date: Feb 9 2005 Location: Georgia Age: 52 Posts: 352 Rep Power: 0	Its the salon polocy. If that does not work, then the insurance polocy usualy does it.

02-24-2005, 07:10 PM	#4 (permalink)
body tan I'm Banned Join Date: Feb 9 2005 Location: Georgia Age: 52 Posts: 352 Rep Power: 0	Its the salon polocy. If that does not work, then the insurance polocy usualy does it.

02-24-2005, 07:14 PM	#5 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	I would use the Insurance angle, takes the blame of the salon so to speak. I have to use it when it comes to tanners under 18. No regs. here, but my Ins. company dictates.......

02-24-2005, 07:15 PM	#6 (permalink)
body tan I'm Banned Join Date: Feb 9 2005 Location: Georgia Age: 52 Posts: 352 Rep Power: 0	The other good one is the accountant

02-24-2005, 07:25 PM	#7 (permalink)
PHD Join Date: Dec 4 2004 Location: NJ Posts: 136 Rep Power: 20	Here's one, the computer doesn't allow us to share. We use that all the time. I love the clients that want to share 100 minutes in 20 min. units.

02-24-2005, 07:25 PM	#8 (permalink)
PHD Join Date: Dec 4 2004 Location: NJ Posts: 136 Rep Power: 20	Here's one, the computer doesn't allow us to share. We use that all the time. I love the clients that want to share 100 minutes in 20 min. units.

02-24-2005, 08:55 PM	#9 (permalink)
sunsally Team TanTalk Join Date: Nov 23 2004 Location: ITA Member & Berman Supporter! Posts: 3,136 Rep Power: 25	We don't let them share, but families where 2 or more tan get 15% off. Encourages them ALL to tan at our salon rather than spread out among our competitors!

02-25-2005, 07:08 AM	#10 (permalink)
nytans Waiting Confirmation Join Date: Feb 24 2005 Posts: 4 Rep Power: 0	Thank you all!

Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)