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Old 02-22-2005, 12:32 AM   #1 (permalink)
 
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Has this ever happened to anyone? Yesterday, the lady who owns the salon a few miles from me came into my store( i have a video store on one side and a tanning salon on the other) she proceeded to sign up a rental account with her husband. She started asking me about my prices, so I tried to find out why she wanted to tan, vacation, spring break etc, so that i could recommend a package to fit her needs. She after I get through she tells me she owns the salon down the street. She then proceeds to ask me what I'm doing running a tanning salon and video store. She says that it should be illegal for me to open a tanning salon because i'm hurting people like her. SHe then proceeded to charge down the hallway and look in every room of the salon. I told her that i don't think its a good idea for people to put a bed in a store and not educate themselves about tanning, but that we are very educated, go to all the classes and seminars, we do skin typing and analysis we are NOT BREEDING IGNORANCE. I believe that we are contributing positively to the image of tanning because we have access to many people who would never set foot in a salon otherwise. We are educating our clients on the benefits of uv light and proper skin care. I was just dumbfounded that she had the audacity to come to my work and attack me like that. Her husband had to drag her out of the store. Has this happened to anyone before? I'm very disturbed by this.
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Old 02-22-2005, 01:21 AM   #2 (permalink)
 
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I must really be getting Old. Or atleast I feel like it from a lot I see in here. In the very beginning of the "BIG" Tanning Hay Days when people actually got RICH running tanning salons, Many Video Stores had tanning Beds.

Tanning Beds and Video Stores Both Got real popular in the early 1980's. MANY people got in to both and mixed both. And there are probaly More combo Tanning Vid Stores than EVER. What Planet did this person come from? Or am I just really Old with a little memory left?
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Old 02-22-2005, 09:47 AM   #3 (permalink)
 
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My opinion...
What difference does it make to this other owner WHAT you're doing? She should be minding her own shop, and doing things right- not telling you what YOU are doing wrong.

I don't get this mentality that the only way to stay in business is by squashing everyone else. The way that *I* stay in business is by providing superior service with state-of-the-art equipment, and educating our clients so they know how to best accomplish their own personal goals.

My location couldn't be any more saturated with salons (knock on wood!)- I can count five other salons within a quarter mile radius, and I've had my share of problems with newbies coming in and trying to bash everyone else out of business. However, the clients can smell this tactic and will usually run away from it!

Just stick to your guns, and keep your head where it belongs. Sounds to me like she's got more of an issue with you being in BUSINESS- thinking you're the reason she can't keep her salon full.
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Old 02-22-2005, 09:54 AM   #4 (permalink)
 
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If she comes back, put her in a head lock.
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Old 02-22-2005, 10:04 AM   #5 (permalink)
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As I have said in other posts remain the bigger person. NEVER EVER stoop to her level, your clients will see you do not play these silly games. I had to close down for a couple of months due to water damage and my competition talked so much crap it was outrageous. People do not like being involved in drama and when we reopened all my clients have returned and the funny thiing is they told us some stories that were hilarious. From we could not pay our rent that is why we are down to we just closed up shop and stole everyone's money. If he was telling these lies to keep business, in turn he has lost so never go to that level. I honestly would take it as a compliment. You are obviously doing some damage to her business for her to show up and go off the way she did. Keep doin what your doing when you compeition is sweating you know your doing something right, keep providing the service and continue your innovation within your business and you will do just fine. Brush it off and smile about the scene she made...
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Old 02-22-2005, 10:06 AM   #6 (permalink)
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if she was confident with what she has to offer, she wouldn't feel so threatened by you

alls fair in a capitalist society, and you are not playing dirty by playing a marketing angle - don't worry about her but be nice - if you do put her under maybe she's a future tanning AND VIDEO customer - if she truly thought you were fighting dirty, why is she renting videos from your store?!
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Old 02-22-2005, 10:07 AM   #7 (permalink)
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One of my competitors used to drop in yearly to harass me. The last time I asked her why she did this and she launched into a "why are you being so rude to me?" routine - getting all bent out of shape until I had to ask her to leave. My lobby was full of people (some were former customers of hers who put off going to tan so they could view the carnage - others were new people). She did herself soooo much damage. No one thought she was at all professional. She hasn't been in since.
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Old 02-22-2005, 03:18 PM   #8 (permalink)
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"Shouldn't be able to have a video store and put in tanning booths" Ummm... Which former Eastern Block, Soviet Union country did she just immigrate from?? The very essence of our capitalistic structure rewards those who find niches, exploit them and use the efficiencies to move into other areas.

Why do you think Sears sells tires, AND has a service station.
Home Depot sells home/commercial improvement AND installation.
Microsoft makes an Operating System AND videogames AND software AND...

However, it's equally punishing if you overstep. I can't remember the name of who bought them, but whoever bought Snapple got REALLY screwed in the late 90s. The key is to find the right strategy and/or commonalities...

Sounds to me like she's taken her eye off the ball...
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Old 02-22-2005, 03:20 PM   #9 (permalink)
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Tell her to leave. Don't argue back and forth with people. She came in in just to stir a pot. Tell her to stir at some other place.
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Old 02-22-2005, 03:46 PM   #10 (permalink)
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Get a restraining order. The reason is, she might do it again. And this time she might not have her husband with her to drag her out.
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