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01-27-2005, 02:36 PM | #1 (permalink) |
Join Date: Dec 16 2004
Posts: 324
Rep Power: 20 | hi all ,a client came in today was buying a 6.00 pkt of lotion . but her month was exp 4 days ago and only had 6.50 on her . would you sell the pkt to her and and tan her for free. or tell her she cant tan today and sell her nothing in the end. what would you do #1 , then what would your staff do #2. |
01-27-2005, 05:46 PM | #9 (permalink) |
Join Date: Nov 30 2000 Location: Ontario Age: 61
Posts: 38,594
Rep Power: 107 | Quote: On 2005-01-27 15:13:00, PHD wrote: I would tan her and ask her to bring the $ for the session next time. We have this happen all the time. We have never had anyone not bring the $ in. I have had similar situations. I ask them if they wanna put their session on their account. So you might lose out on the session that only costs you 50 cents, but you will have gained with the sale of the product. |
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