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Old 01-27-2005, 03:36 PM   #1 (permalink)
 
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hi all ,a client came in today was buying a 6.00 pkt of lotion . but her month was exp 4 days ago and only had 6.50 on her . would you sell the pkt to her and and tan her for free. or tell her she cant tan today and sell her nothing in the end.

what would you do #1 , then what would your staff do #2.
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Old 01-27-2005, 03:38 PM   #2 (permalink)
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I would let her tan,Staff would not.
Bob
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Old 01-27-2005, 03:40 PM   #3 (permalink)
 
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I like tanu's answer.
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Old 01-27-2005, 03:44 PM   #4 (permalink)
 
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yes i did . and my staff knows too do the same just make that sale large or small it all adds up at the end of the day . but only once knot all the time for the same person.
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Old 01-27-2005, 03:49 PM   #5 (permalink)
 
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Do it once and make a note in their record. The next time, nicely remind them that you helped them once, but once is all they get.
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Old 01-27-2005, 04:13 PM   #6 (permalink)
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I would tan her and ask her to bring the $ for the session next time. We have this happen all the time. We have never had anyone not bring the $ in.
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Old 01-27-2005, 06:09 PM   #7 (permalink)
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We have had this happen as well, I make a note to catch me next time, Ive never had a problem yet!
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Old 01-27-2005, 06:09 PM   #8 (permalink)
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We have had this happen as well, I make a note to catch me next time, Ive never had a problem yet!
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Old 01-27-2005, 06:46 PM   #9 (permalink)
 
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Quote:
On 2005-01-27 15:13:00, PHD wrote:
I would tan her and ask her to bring the $ for the session next time. We have this happen all the time. We have never had anyone not bring the $ in.
I have had similar situations. I ask them if they wanna put their session on their account. So you might lose out on the session that only costs you 50 cents, but you will have gained with the sale of the product.
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Old 01-27-2005, 10:19 PM   #10 (permalink)
 
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I would sell her the packet and the tan and let her owe me the money for the tan...put my own money in, so they pay me back.

Looks like your doing them a favor, but your doing yourself the favor
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