Problems With Sontegra? - tanTALK

Ultratanman · 01-26-2005, 04:04 AM

Help!

A customer has recently complained that the spring loaded hinges on one of my Sontegra 30-31 beds failed while she was cleaning the bed, causing the canopy itself to fall down onto her back.

I have been unable to recreate the fault. Has anyone else out there experienced the same problem? If so, any suggestions as to how I repair it?

SMI Sontegra · 01-26-2005, 08:34 AM

The 30-31 has adjustable springs. Have you tightened them? If not, call us at 1-800-826-7727 and we'll explain it. Also, there should be a diagram in your instruction booklet showing how to do this. If you don't have this, let us know your fax or email address and we'll get you the diagram.

The spring adjustment is accessible through the FRONT of the unit, so it is not a horrendous project.

After you have adjusted the springs, you know they are properly adjusted if:

1. You pull the top down 4 or so inches and it wants to pull back up,

2. After 4 or so inches the top feels light and comes down smoothly,

3. When it is all the way down, the top is level, and the gap between the top and the bottom is even the whole length of the bed

When the springs are properly adjusted, the top feels very lightweight, and customers should be advised to use the handles to GENTLY guide the top down and not yank it down!

Any questions, call us at 1-800-826-7727.

engfant · 01-26-2005, 09:16 AM

smells like she is crook.

clubtannin · 03-23-2005, 10:00 PM

I just replaced 15 year old palm beach sontegra beds with newer models...just to update my equipment. They still ran great and was able to sell them for $500 each.

MJ · 03-24-2005, 09:24 AM

I think eggie is right..smells like a crook. But I have to ask...
why was the client cleaning her own bed?

Congradz tanclub...
I love my Super Palm Beaches..I will replace them when and IF they ever die...not before!!

_________________
[ This Message was edited by: MJ on 2005-03-24 09:26 ]

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01-26-2005, 04:04 AM	#1 (permalink)
Ultratanman Join Date: Jan 26 2005 Posts: 1 Rep Power: 0	Help! A customer has recently complained that the spring loaded hinges on one of my Sontegra 30-31 beds failed while she was cleaning the bed, causing the canopy itself to fall down onto her back. I have been unable to recreate the fault. Has anyone else out there experienced the same problem? If so, any suggestions as to how I repair it?

01-26-2005, 08:34 AM	#2 (permalink)
SMI Sontegra Join Date: May 17 2002 Posts: 2 Rep Power: 0	The 30-31 has adjustable springs. Have you tightened them? If not, call us at 1-800-826-7727 and we'll explain it. Also, there should be a diagram in your instruction booklet showing how to do this. If you don't have this, let us know your fax or email address and we'll get you the diagram. The spring adjustment is accessible through the FRONT of the unit, so it is not a horrendous project. After you have adjusted the springs, you know they are properly adjusted if: 1. You pull the top down 4 or so inches and it wants to pull back up, 2. After 4 or so inches the top feels light and comes down smoothly, 3. When it is all the way down, the top is level, and the gap between the top and the bottom is even the whole length of the bed When the springs are properly adjusted, the top feels very lightweight, and customers should be advised to use the handles to GENTLY guide the top down and not yank it down! Any questions, call us at 1-800-826-7727.

01-26-2005, 09:16 AM	#3 (permalink)
engfant Join Date: May 20 2003 Posts: 9,301 Rep Power: 29	smells like she is crook.

03-23-2005, 10:00 PM	#4 (permalink)
clubtannin Join Date: Feb 26 2003 Location: PA Age: 47 Posts: 57 Rep Power: 0	I just replaced 15 year old palm beach sontegra beds with newer models...just to update my equipment. They still ran great and was able to sell them for $500 each.

03-24-2005, 09:24 AM	#5 (permalink)
MJ Join Date: Jan 21 2002 Posts: 2,709 Rep Power: 23	I think eggie is right..smells like a crook. But I have to ask... why was the client cleaning her own bed? Congradz tanclub... I love my Super Palm Beaches..I will replace them when and IF they ever die...not before!! _________________ [ This Message was edited by: MJ on 2005-03-24 09:26 ]

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