weight limits?!?!?! - tanTALK

tanmebronze · 11-01-2004, 07:06 PM

I have a customer - who had to be close to the limit I know, but I didn't ask their weight...and let them tan. The acrylic cracked in the bed. Of course she didn't tell me...I found it when I went in to clean the bed! So I knew when it happened. After replacing the acrylic I never said anything to her because I thought that maybe the acrylic just needed to be replaced anyhow. (it was about a year and a half old.) How do you handle that situation? Do you politely tell them they are to large, I was afraid of a discrimination lawsuit.

SwedaGuy · 11-01-2004, 10:13 PM

If some fat *** cracked the acrylic in one of my beds, I'd make 'em pay for it...just the same as anyone else who damages anything else in the salon...

Then, with any luck, they'd go and crack a few for my competition....

perfecttan01 · 11-02-2004, 05:34 AM

This has happened to us many times, we have never asked them to pay for the acrylic, however we suggest they use the standups, we explain the acrylics are very fragile, we approach them very tactfully, after all, they are bigger than we are.

hotchocolate · 11-02-2004, 01:32 PM

In all honesty could you really make someone pay for something like that? Just usefull info incase that situation ever did occur -

ALOHATANCA · 11-02-2004, 04:03 PM

350 Lbs...for the beds ??? I have not had to deal with this yet, I did have a huge women come in , but she had the decentcy to ask about weight limits!!! Maybe it's another thing for the the release form!!!

Sqewk · 11-02-2004, 04:24 PM

Point them in the direction of the standup

ALOHATANCA · 11-02-2004, 04:26 PM

I hear ya..

Big Dawg · 11-02-2004, 04:29 PM

Free upgrade to stand-up for the large people....I honestly have no idea how many acrylics have been broken over the years but I'm guessing the average is about 3 per year....you always know when you hear the "krack"...the price of being in biz....sometimes when you offer the free up-grade they refuse but at least you tried....I can honestly say that the same person has only done it again one time....after that they were obligated to use stand-up units only....the lady understood and is still a good customer 3 years later.

engfant · 11-02-2004, 04:30 PM

Quote:
On 2004-11-01 22:13:00, SwedaGuy wrote:
If some fat *** cracked the acrylic in one of my beds, I'd make 'em pay for it...just the same as anyone else who damages anything else in the salon...

Then, with any luck, they'd go and crack a few for my competition....

Exactly.

tanmebronze · 11-02-2004, 05:02 PM

Thanks for the info, in effort not to sound harsh, I don't think this woman even thinks she is overweight. Luckily, my supplier offers a warranty bank, and I only had to pay 1/2 price for the acrylic. She sort of scares me anyway, she filed a lawsuit against a local food chain for slipping on their newly mopped floor, so you can see my apprehension in saying anything to her! Thanks for all your input!

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11-01-2004, 07:06 PM	#1 (permalink)
tanmebronze Join Date: Nov 1 2004 Posts: 7 Rep Power: 0	I have a customer - who had to be close to the limit I know, but I didn't ask their weight...and let them tan. The acrylic cracked in the bed. Of course she didn't tell me...I found it when I went in to clean the bed! So I knew when it happened. After replacing the acrylic I never said anything to her because I thought that maybe the acrylic just needed to be replaced anyhow. (it was about a year and a half old.) How do you handle that situation? Do you politely tell them they are to large, I was afraid of a discrimination lawsuit.

11-01-2004, 10:13 PM	#2 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 533 Rep Power: 0	If some fat *** cracked the acrylic in one of my beds, I'd make 'em pay for it...just the same as anyone else who damages anything else in the salon... Then, with any luck, they'd go and crack a few for my competition....

11-02-2004, 05:34 AM	#3 (permalink)
perfecttan01 Join Date: Aug 31 2002 Location: U.S.A. Posts: 491 Rep Power: 22	This has happened to us many times, we have never asked them to pay for the acrylic, however we suggest they use the standups, we explain the acrylics are very fragile, we approach them very tactfully, after all, they are bigger than we are.

11-02-2004, 01:32 PM	#4 (permalink)
hotchocolate Waiting Confirmation Join Date: Oct 19 2004 Posts: 22 Rep Power: 0	In all honesty could you really make someone pay for something like that? Just usefull info incase that situation ever did occur -

11-02-2004, 04:03 PM	#5 (permalink)
ALOHATANCA Tan Talk Industry Pro member Join Date: Nov 14 2003 Location: CALIFORNIA Age: 65 Posts: 3,455 Rep Power: 24	350 Lbs...for the beds ??? I have not had to deal with this yet, I did have a huge women come in , but she had the decentcy to ask about weight limits!!! Maybe it's another thing for the the release form!!!

11-02-2004, 04:24 PM	#6 (permalink)
Sqewk Join Date: Jan 19 2004 Age: 47 Posts: 505 Rep Power: 21	Point them in the direction of the standup

11-02-2004, 04:26 PM	#7 (permalink)
ALOHATANCA Tan Talk Industry Pro member Join Date: Nov 14 2003 Location: CALIFORNIA Age: 65 Posts: 3,455 Rep Power: 24	I hear ya..

11-02-2004, 04:29 PM	#8 (permalink)
Big Dawg Join Date: Sep 6 2001 Location: ohio Posts: 97 Rep Power: 0	Free upgrade to stand-up for the large people....I honestly have no idea how many acrylics have been broken over the years but I'm guessing the average is about 3 per year....you always know when you hear the "krack"...the price of being in biz....sometimes when you offer the free up-grade they refuse but at least you tried....I can honestly say that the same person has only done it again one time....after that they were obligated to use stand-up units only....the lady understood and is still a good customer 3 years later.

11-02-2004, 04:30 PM	#9 (permalink)
engfant Join Date: May 20 2003 Posts: 9,301 Rep Power: 29	Quote: On 2004-11-01 22:13:00, SwedaGuy wrote: If some fat *** cracked the acrylic in one of my beds, I'd make 'em pay for it...just the same as anyone else who damages anything else in the salon... Then, with any luck, they'd go and crack a few for my competition.... Exactly.

11-02-2004, 05:02 PM	#10 (permalink)
tanmebronze Join Date: Nov 1 2004 Posts: 7 Rep Power: 0	Thanks for the info, in effort not to sound harsh, I don't think this woman even thinks she is overweight. Luckily, my supplier offers a warranty bank, and I only had to pay 1/2 price for the acrylic. She sort of scares me anyway, she filed a lawsuit against a local food chain for slipping on their newly mopped floor, so you can see my apprehension in saying anything to her! Thanks for all your input!

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