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Old 07-29-2004, 10:19 AM   #1 (permalink)
 
Join Date: Apr 28 2004
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i opening in june and currently have between 25-30 tanners a day. i currently have 150 clients in my database. some hours im twiddling my fingers then at nite i have walkins from everywhere. i have 3 beds and 1 standup.. i know i opening past the busyseason and lots are vacationing now..i guess i need to be more hopeful for future months?? when exactly are the peak seasons and how long oes the slow season last??
are these average numbers??
another situation i encountered yesterday.. a guy bout 3 months pkg and lotion, sale of 170 bucks and came in yesterday asking if he can downsize to a 1 month. the package wasnt used yet, but he asked me for a refund.. how do ou handle this kind of situation?? what kind of refund policies should i have? any suggestions and responses are greatly appreciated. thanks bella tan
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Old 07-29-2004, 11:57 AM   #2 (permalink)
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BellaTan where are you located? I have opened my studio in VA/DC last June and had a really slow go of it. This season has been **** on the east coast thus far in my opinion... but anyway, We have over 1000 clients in our database so far, alot of them are military and hotel guests ( there are like 10 hotels within a 2 mile radius) very transient. so true numbers I would guess like 800 true clients. As far as per day tanners for me I have @45-50 per day only. I can relate to you with the twiddling my thumbs thing. LOL As far as refunds go, We have a transfer policy that they can transfer to anyone who will take them.. Refunds are not given. I have not encountered anyone who has challenged me on it thus far.

Hope this helps
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Old 07-29-2004, 07:35 PM   #3 (permalink)
 
Join Date: Apr 17 2004
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Having just opened, I would refund his package since he hasn't used it yet and let him purchase the 1 month. I would assume the 3 month package would be cheaper than the 1 month? Did you explain that to him? What was his reason for only wanting 1 month vs. 3 months, as it might be a legit reason? The thing I wouldn't do is mix the method of payment, do cash for cash, credit card for credit card). If it was done by check, I would tell them that you have to wait until the check clears. I wouldn't want to get burned for the amount of the check. I feel that you don't need a bad rap already and hopefully they are honest and will tell others how honest and good your service is.

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Old 07-29-2004, 07:38 PM   #4 (permalink)
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What copppertone said.
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Old 07-29-2004, 08:02 PM   #5 (permalink)
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yeah what they said
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Old 07-30-2004, 06:24 PM   #6 (permalink)
 
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gift certificate for value only. no cash refunds.
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Old 07-30-2004, 07:20 PM   #7 (permalink)
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BellaTan, I guess your orginal question was about tanners per day. If you are only doing 25-30 tanners per day now...wait until sept/oct/nov. It will get even slower.
The busy season is April/May/June.
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Old 07-30-2004, 07:22 PM   #8 (permalink)
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Nov. starts the pick-up here.
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Old 07-30-2004, 07:33 PM   #9 (permalink)
 
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We just put central air three days ago. Beleive or not our numbers are going up. We did today 32 customers and yesterday was 28. Not bad for a little 2 bed salon doing 1/2 appointments and open from 9 - 7. We are planning to have our offical grand opening in Sept. We are also hoping to have another unit weather it be a stand up or upgrade.
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Old 07-30-2004, 07:38 PM   #10 (permalink)
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You would be better off waiting til feb.For for your party to kick off next season.
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