HELIOS 10 IS OVER PAYING WORK HOURS - tanTALK

problemchild · 05-07-2003, 11:56 AM

I discovered I have been paying my employees for hours they did not work due to a reporting error in Helios 10. I called tech support for the new update. I asked about reimbursement. And was told to take the over hours from my employees. We all have employees that work paycheck to paycheck. I can’t do it.

All I received from Helios was a no care attitude regarding this issue. I estimate about $1500.00 in looses.

TikiTan · 05-07-2003, 12:15 PM

I moved this into Andy's Forum... It sounds to me like something might be set up wrong.. I could be wrong but lets see...

Andy · 05-07-2003, 12:18 PM

NO TIKITAN put it back ... this was also posted here ... problemchild would have wanted it as many people as possible to see this and be aware of it.

IT WAS A VERSION 10 BUG ... been fixed now but it cost many users many dollars.

TikiTan · 05-07-2003, 12:24 PM

OMG... This did not come out during beta testing? This is terrible... problemchild I have to say there is no way I could ask employees for the money back... Most of my girls have it spent and are rushing to the bank every payday!

Andy · 05-07-2003, 12:29 PM

"B E T A" testing ..... no such phrase in the Helios dictionary.

I gave them pages of issues re V10 in March 2002 ... the majority of those issues were still in Version 10.0.70 released at the Nashville 2002 tradeshow.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:30 ]

CHUNN · 05-07-2003, 01:28 PM

ooops

ExecTans139 · 05-07-2003, 03:24 PM

Goodness! *shaking my head*..........

And us tanning salon owners are JUST so loaded that we can just give up an extra $1500 due to their errors....that's crazy!

Teez · 05-07-2003, 05:54 PM

It's nice that you care about your employees but why didn't they tell you about the extra hours? You would have been able to catch it sooner.

gerbilster@ · 05-08-2003, 12:47 AM

Problemchild, you absolutely positively can not deduct the over paid hours from the employees current paycheck, so don't even think of that, (that is a federal law not state) labor board will be all over you. Second, why are you running a business solely on a computer? you always need a failsafe, you always need to at least once a week do a complete inventory and expense sheet and make sure it all matches up. How long did it take to add up to the 1500.00?

Teresa · 05-08-2003, 06:01 AM

What law sayes that if an employee is overpaid the company cannot recover that money over time????

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05-07-2003, 11:56 AM	#1 (permalink)
problemchild Join Date: Apr 25 2003 Posts: 4 Rep Power: 0	I discovered I have been paying my employees for hours they did not work due to a reporting error in Helios 10. I called tech support for the new update. I asked about reimbursement. And was told to take the over hours from my employees. We all have employees that work paycheck to paycheck. I can’t do it. All I received from Helios was a no care attitude regarding this issue. I estimate about $1500.00 in looses.

05-07-2003, 12:15 PM	#2 (permalink)
TikiTan Join Date: Jul 27 2002 Posts: 630 Rep Power: 22	I moved this into Andy's Forum... It sounds to me like something might be set up wrong.. I could be wrong but lets see...

05-07-2003, 12:18 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	NO TIKITAN put it back ... this was also posted here ... problemchild would have wanted it as many people as possible to see this and be aware of it. IT WAS A VERSION 10 BUG ... been fixed now but it cost many users many dollars.

05-07-2003, 12:24 PM	#4 (permalink)
TikiTan Join Date: Jul 27 2002 Posts: 630 Rep Power: 22	OMG... This did not come out during beta testing? This is terrible... problemchild I have to say there is no way I could ask employees for the money back... Most of my girls have it spent and are rushing to the bank every payday!

05-07-2003, 12:29 PM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	"B E T A" testing ..... no such phrase in the Helios dictionary. I gave them pages of issues re V10 in March 2002 ... the majority of those issues were still in Version 10.0.70 released at the Nashville 2002 tradeshow. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:30 ]

05-07-2003, 01:28 PM	#6 (permalink)
CHUNN Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 3,819 Blog Entries: 1 Rep Power: 25	ooops

05-07-2003, 03:24 PM	#7 (permalink)
ExecTans139 I'm Banned Join Date: Feb 20 2003 Posts: 61 Rep Power: 0	Goodness! shaking my head.......... And us tanning salon owners are JUST so loaded that we can just give up an extra $1500 due to their errors....that's crazy!

05-07-2003, 05:54 PM	#8 (permalink)
Teez Join Date: Jan 22 2002 Posts: 265 Rep Power: 23	It's nice that you care about your employees but why didn't they tell you about the extra hours? You would have been able to catch it sooner.

05-08-2003, 12:47 AM	#9 (permalink)
gerbilster@ Join Date: Mar 6 2003 Posts: 33 Rep Power: 0	Problemchild, you absolutely positively can not deduct the over paid hours from the employees current paycheck, so don't even think of that, (that is a federal law not state) labor board will be all over you. Second, why are you running a business solely on a computer? you always need a failsafe, you always need to at least once a week do a complete inventory and expense sheet and make sure it all matches up. How long did it take to add up to the 1500.00?

05-08-2003, 06:01 AM	#10 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	What law sayes that if an employee is overpaid the company cannot recover that money over time????

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