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Old 05-25-2001, 02:48 PM   #1 (permalink)
 
Join Date: Oct 23 2000
Location: alabama
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I have 20 minute beds and am thinking about changing them to 15 minutes. Trying to keep the customer wait down.Has anyone made a change like this before.Will customers like the quicker bed and less wait or do they like the 20 minute rest????Thanks in advance------------------Tommy Lowery
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Old 05-25-2001, 03:14 PM   #2 (permalink)
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Tommy,We did that a couple of years ago and our customers complained and a few looked at other salons that had the 20 to 30 minute units. Not to scare you but general public has always been taught more is better.With that thought our customers didn't feel as if they were getting their money's worth. Needless to say we are now back to 30 minute units. We have alot of happy campers now. Even though your salon may be the best in the area, some people will sacrifice certain standards for that extra 10 minutes.------------------Tracie WilliamsSandollar Corporation
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Old 05-25-2001, 03:22 PM   #3 (permalink)
 
Join Date: Apr 19 2001
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I our we asked clients if they wanted faster or slower sessions.They all said faster!Ask your clients they will tell you what the want. They will he glad you are including them in this decision.
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Old 05-25-2001, 11:42 PM   #4 (permalink)
 
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They'll pay more to tan for less time if you explain that it's a Bigger, Better, Stronger lamp. They one with the best tan at the end wins!!!!
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