Intellitan Communication Error

85mango · 09-21-2007, 10:00 PM

This is my 2nd attempt to post a new thread to TanTalk (newbie to the website). So, I'll try posting under Equipment Repair, as opposed to Open Forum. I'm in desperate need for trouble-shooting a communication link error between my Intellitan control manager and an Ergo 400 bed. The bed has been working/communicating with no issues for almost 2 years...but for whatever reason, now has lost communication with my Intellitan. I can view the bed as available on my TanTrack software, but unable to send any mins. to the bed. It's not showing up as available on my Intellitan Control Panel. I'm not having any issues with any of my other beds...?? Can anyone please help me troubleshoot?

mr belvedere · 09-21-2007, 10:23 PM

Double-check to make sure that the room number address is still correct and make sure your phone cord connections are still good.

85mango · 09-21-2007, 10:27 PM

Thanks for the quick response. Dumb question (I'm sure), but how do I check if the room number address is correct?

mr belvedere · 09-21-2007, 10:34 PM

Uh oh - I don't remember the procedure exactly, and this could take some time. You're probably better off waiting until tomorrow when you can call Ergoline tech support and get some help with them. But your problem is either a break in the communication line (this is the most likely), or the timer has lost its bed address.

missmojorising · 09-22-2007, 02:01 AM

Did you make sure all cords and wires were attached? sounds like a no brainer but it's not. Hi Ya Belvy! Miss You, Kiss You.

09-21-2007, 10:00 PM	#1 (permalink)
85mango Join Date: Sep 21 2007 Location: Lawrence, Kansas Posts: 3 Rep Power: 0	Intellitan Communication Error This is my 2nd attempt to post a new thread to TanTalk (newbie to the website). So, I'll try posting under Equipment Repair, as opposed to Open Forum. I'm in desperate need for trouble-shooting a communication link error between my Intellitan control manager and an Ergo 400 bed. The bed has been working/communicating with no issues for almost 2 years...but for whatever reason, now has lost communication with my Intellitan. I can view the bed as available on my TanTrack software, but unable to send any mins. to the bed. It's not showing up as available on my Intellitan Control Panel. I'm not having any issues with any of my other beds...?? Can anyone please help me troubleshoot?

09-21-2007, 10:23 PM	#2 (permalink)
mr belvedere DERFERATOR Join Date: May 10 2005 Age: 38 Posts: 8,474 Rep Power: 52	Re: Intellitan Communication Error Double-check to make sure that the room number address is still correct and make sure your phone cord connections are still good. __________________ "A dusty bible leads to a dirty life ..." -Synonymous

09-21-2007, 10:27 PM	#3 (permalink)
85mango Join Date: Sep 21 2007 Location: Lawrence, Kansas Posts: 3 Rep Power: 0	Re: Intellitan Communication Error Thanks for the quick response. Dumb question (I'm sure), but how do I check if the room number address is correct?

09-21-2007, 10:34 PM	#4 (permalink)
mr belvedere DERFERATOR Join Date: May 10 2005 Age: 38 Posts: 8,474 Rep Power: 52	Re: Intellitan Communication Error Uh oh - I don't remember the procedure exactly, and this could take some time. You're probably better off waiting until tomorrow when you can call Ergoline tech support and get some help with them. But your problem is either a break in the communication line (this is the most likely), or the timer has lost its bed address. __________________ "A dusty bible leads to a dirty life ..." -Synonymous

09-22-2007, 02:01 AM	#5 (permalink)
missmojorising I Love Derf! Who Doesn't? Join Date: Nov 17 2004 Location: Suite B4 Posts: 1,779 Rep Power: 12	Re: Intellitan Communication Error Did you make sure all cords and wires were attached? sounds like a no brainer but it's not. Hi Ya Belvy! Miss You, Kiss You. __________________ Step In To The Light, While Loving Derf. www.simplytantexas.com

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