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Old 05-16-2014, 02:59 PM   #8 (permalink)
Nichesoft
 
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Join Date: Oct 7 2004
Location: Dallas,Tx
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Re: locked out of tantrack

Hopefully we can shed some light on the reason for lockouts.

The software has a security feature that is actually a requirement for PCI Compliance (PA-DSS Certification). This requirement states that after a specified number of login attempts an account must be locked out.

Yes, it can be a pain but its for good reason. If someone had hacked into your account and no such security feature existed, it could be far worse. Its the lesser of two evils so to speak.

We recommend first that you have two user accounts that have access to the employee area. This way if one does get locked out, you always have the other one to use to unlock the first.

Secondly, we also recommend that you do not use simple employee IDs. Especially ones that are close together that could be easily mistyped. For example 0001 and 0002. A simple typo could result in a bad login attempt from someone who isn't really trying to hack their way in.

All invalid login attempts are logged in the security logs for your review.

If you are completely locked out without a secondary user who has access to the employee screen, you will have to contact our support team.

Hopefully that helps!

Thank you,
Nichesoft Support
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