Quote:
Originally Posted by Tony  Steve's quote
"The single most distracting item for an employee is a cell phone. they should be turned off and left in a purse or designated area while at work. No other service business allows cell phones or sitting. This is not being a tyrant these should be establish rules of employment. Salon business should be conducted on the salon phone only"
Steve
Good employees can sell, clean and have their phone on. Bad employees cant regardless of the phone or not.
When an employee is at the back of the salon working alone and she gets trapped by an aggressive man she better have that cell phone in her back pocket and it better be on!
And you give this advice based on how many stores you run and how many hours you spend behind the counter Steve????? |
Tony, you are basing the need for employees to have use of their cell phones in the salon is to prevent being attacked? having a cell phone does not prevent you from being attacked anywhere.
Tony if a rule fore employment is no cell phones there will not be a problem or resistance.
having your cell phone and ability to use it while at work actually encourages them being on it every chance that get because that is their normal behavior. Eliminate distractions and create a positive working environment.
Tony when i go into a salon where phones are not allowed I am always greeted and shown a high level of customer services. In salons with no rules the person SITTING behind the counter is on her cell phone or on the INTERNET, and I represent a distraction to what she wants to be doing.
When there is clear guidelines and job descriptions combined with regular training to be employed at your salon, the new employee understands the rules of employment and follows them without resistance.
You never allow the nuts to run the nut house. There must be rules that will translate to a higher level of job performance and customer service.
Tony when you hire your staff maybe you should give them some mace to protect themselves from attackers. It is much more like to help than a cell phone.