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Old 10-03-2013, 02:19 PM   #1 (permalink)
GBoucher
 
Join Date: Jul 9 2013
Location: Ma.
Posts: 87
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EXPIRING VISITS??

I bought my salon off the previous owner 3 months ago. She offered a one month package and a 7 visit which expired after 6 months. She said 6 months was plenty of time to use 7 visits..Plus it doesnt leave any lingering in the data base for years.

OK the problem.. Im now getting customers in that have expired visits and are complaining and crying they expired and cant believe i will let them expire..i would assume the rule is in place for a reason and should be the same for every customer.Needless to say i probably loss a few customers the last few weeks because of this. Some lie and try to tell me they didnt know or there was no way they bought them 6 months ago. I tell them if they can show me thier credit card statement that it wasnt 6 months ago ..they walk out all ****** off

Was that a good idea not to let them used their expired visits? I see it as they are adults and know what they are buying. They act like i let the visits expire..I didnt the customer let them expire..
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