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Old 07-24-2013, 05:58 PM   #18 (permalink)
thehotspot
 
Join Date: May 14 2009
Location: NC
Age: 42
Posts: 28
Rep Power: 0 thehotspot is on a distinguished road
Re: Do you manage your online reputation?

Has anyone ever had any luck having reviews removed from Google? We have a disgruntle customer (i gave her $$ back and asked her to leave because she was violent with one of my employees over an honest mistake) so she is now online posting horrible reviews that are not true about cleanliness, infections.. awful stuff. I have obviously went underneath the reviews and commented that they are false but they still hurt my business and my rating. So discouraging that you work so hard for your name and someone can hurt it so fast! I was thinking about posting something on our FB explaining the situation and asking customers to go and put their good reviews to knock hers down but dont want to be the place with drama... thoughts?
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