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Old 07-05-2013, 06:05 PM   #56 (permalink)
peach
 
Join Date: Mar 18 2005
Location: GA
Posts: 1,153
Rep Power: 13 peach will become famous soon enough
Re: Where's adam.sand?

If people wanted the upgrade beds, they would have purchased the upgrade packages. It is poor customer service NOT to have the equipment ready for customers when they want them to the extent that you can. The "first come first serve" approach usually doesn't make anyone happy in busy season; it really makes your 500k salons look pretty unprofessional. I will let the Sun Tan City and the Palm Beach Tan's herd people in and out like cattle and force customers to buy things they don't want. I have chosen to be different-I think my customers will appreciate that in the long run. And if they don't, I guess the marketplace will let me know. I don't think you can ever go wrong by allowing the paying customer to have a choice. That is our policy.
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