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Old 09-23-2012, 10:47 AM   #20 (permalink)
Neonbeachtann
 
Join Date: Sep 10 2012
Location: Rocky River, Avon Lake, Oh
Posts: 37
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Re: last minute tanners

I have a rule for my staff that there is 5 minute Window. Meaning my last tan is at 10:30 so if someone walks in at 10:35 they get to tan. The staff is also instructed to let the customer know that we closed 5 minutes ago but they will we will go ahead and let them tan. What now happens is the customer knows they came in to late but the employee whent out of there way for them. Now they look like the hero. I will fire an employee in a minute for trying to close earlier or turn away a customer before that 5 min window
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