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Old 02-19-2012, 02:15 PM   #1 (permalink)
The Spook
 
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Join Date: Dec 1 2009
Location: Midwest
Posts: 190
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A Mission Statement from My Ideal Distributor

  1. We will not lie to our customers.
  2. We will not treat smaller salons like a second-class (even if they are one).
  3. We will not ignore calls for help.
  4. We will not play pricing games.
  5. We will maintain a modicum of quality control, and if we mess up, we will attempt to fix our process(es) so that it doesn't happen in the future.
  6. We need our customers as much as they need us, not less than. We view our relationship as a partnership.
  7. We will strive to make placing orders as hassle-free as possible.
Ok, I know this is utopian and I fully admit I'm whining. I do not have a sense of superiority or entitlement, I'm just a strong believer in customer service. It's just been an annoying week of shopping around. -,-

(this is not directed at one specific distributor, just in general)
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