I spoke with my distributer today and he said, " If anything, the lotion may be not as thick, but all the ingredients will still perform the way they are supposed to. After it is thawed out just shake it very well and it will be fine. "
He also went on to mention that during this time of year lotions sit on UPS of FedEx trucks for hours and sometimes arrive at their destinations half or fully frozen. He then said to just let them thaw out naturally, do NOT put them in the microwave or in a hot water bath, and when they are thawed out just shake them very good and they will be just fine.
I was glad to hear this. I felt bad for my client who had spent quite some money on his lotion and had only used it about a dozen times. I was afraid if the lotion would have gone bad from being frozen he would have been out all that money he paid for it.
So that's it, just in case this issue hapens to anyone else, there's your answer.
Thanks again for reading and responding.
Have a great week!
Ricky
