Quote:
Originally Posted by MalibuBarbi
I'd like to thank you for this thread too....
We have the clients who say they have lotion, but you just KNOW they aren't using any.
Try to sell that one....jeez.... You don't want to call the client a liar, but yet, you want to inform and educate them...for their benefit....
|
That's why I don't ask them a "yes" or "no" question. I ask something like "What lotion are you using today?". If they say "Well I'm not using any.", that's my in.... Even if they say, "Oh I'm all set with lotion", I still say something like "Oh, ok what kind are you using? How do you like it?". That way if they are using non professional crap I can catch it before they go tan in my equipement. Sometimes, if they are rude about it, I ask to see the lotion they are using and I tell them flat out that I check lotions because some stuff with ruin my acrylics.