Quote:
Originally Posted by Robbie S
Principle are principles Steve, but there is something to be said for the skill of execution.
To continue your sports metaphor, a "successful game" requires successful players. Every one on the court knows the principles to win, but not everyone is capable of making that final shot at the buzzer.
It's skill, that I believe, makes all the difference.
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That is where the proper and consistent training of your staff comes in. Operating a successful tanning salon is not rocket science. If you have a great business model as you do and the staff to follow through, success can be achieved.