Quote:
|
Have you ever asked a former client of your salon why they left your salon for another? Probably not, and neither have I... because when they leave you, they vent to the new salon.
|
We have always had our EFT members complete an extensive survey (1-10 scale) as part of the cancellation notice. We score very well. They also write down why they are canceling. Most are moving away from the area.
Not one single person has ever said they won't tan with us because we require that they have their own personal eye protection. Zero. Zippo. Nada. There is no downside to doing the right thing here.
I have had many clients tell me they never used the community eyewear left in the rooms at other salons and, amazingly, these other salons never even tried to sell them eyewear that they would use. Most did not understand the importance of using eyewear.
Every client shows us their personal eyewear before they are allowed back to their room.
You can read more about my experiences on this topic
here.
I stand by my comments. It is unfortunate (for your clients) that you are not teachable.