To answer your question: deal with the "negativity", and the outright insurgency that is sure to follow. Sell your customers a pair of quality eye-goggles, and demand to see them each and every visit or they absolutely DO NOT TAN, period. Also, have some Wink-eze (TM) on hand to sell in "emergencies". Your loyal clientelle (you know, the one's with money that you want to keep) won't have a problem and will stay with you. It will be the single session people (also the highest ROI folks, consequently) that may balk at your new policy and take their $5.00 every few days somewheres else. The world is plumb full of "negativity" - deal with "people", and the "issues" in a rational way and the people will respond. Trust me. * Lying about "
insurance requirements" is always a good fallback in this industry, too. * Good luck out there. Hope this helped. -Belvy