tanTALK - View Single Post

Robbie S · 04-18-2008, 08:34 AM

I know there are many veterans out there who just loved reading TanHopes broadside attack. I must say it took me back to what I love about these boards...a good dog fight.

In this instance, as this is the Newbies board and I haven't played for a while, I'll practice a little restraint.

First, my prices. As our pricing is always a topic of interest, let me explain.

Ironically, I am usually critized for low pricing, but in this case I can't claim that I raised prices, although TanHopes believes I did (which means I need to do a better job training our staff).

We still offer $18.88 period. It will never go away. It will always be Level 1 beds at one salon only. Our new $28.88 is just a bundled price with our all-salon-access option ($4 a month- this hasn't changed either) and our new Rewards program (now $6 a month- which includes lot's of value). The total is $28.88, but you can do any or all parts of this membership. $18.88 is still very much available and still the same price and offer it always was.

As per the $ it costs to go into upgrade beds, this hasn't changed either. You can still get into level 2 beds for $4, Level 3 for $6 etc. You just have to buy a bigger package than before to get that rate. Even our lowest rates, Level 2 for $3 and level 5 for $7 are still available...you just need to purchase a bigger package to get it.

Does this mean we raised our pricing?...perhaps technically yes, but I would argue that our rates are still the same.

I will look into the "rude" complaints as I take these very seriuosly. Just call into our customer service department and you'll see how quickly we'll try to make it up to you. If you email me privately, I'll personally add a package to your account for the inconvenience.

This offer is open to SunSally as well, as her defense of my Company was very flattering and worthy of a big package. She should also be commended for her brilliantly penned- 4 steps to opening a business as she covered every base. Very well written and great advice for readers in this forum.

As to the claim, I just joined for damage control, my customers typically don't read these boards and I'm not selling anything in these forums. I have a google alert set for Darque Tan and your comments created a hit. When I read the accusations you made regarding my company, I found it necessary to set the record staright, as while you may not know me, many of the people who read these boards and who I respect in this Indusrtry, deserve to hear the truth.

No apologies necessary for "hurting my feelings". You didn't. But I would caution you going forward. If you continue to frame my company in such a negative light, I may just have to hurt yours.

04-18-2008, 08:34 AM	#19 (permalink)
Robbie S Join Date: Apr 17 2008 Location: Nation-wide Posts: 174 Rep Power: 1	Re: My first question I know there are many veterans out there who just loved reading TanHopes broadside attack. I must say it took me back to what I love about these boards...a good dog fight. In this instance, as this is the Newbies board and I haven't played for a while, I'll practice a little restraint. First, my prices. As our pricing is always a topic of interest, let me explain. Ironically, I am usually critized for low pricing, but in this case I can't claim that I raised prices, although TanHopes believes I did (which means I need to do a better job training our staff). We still offer $18.88 period. It will never go away. It will always be Level 1 beds at one salon only. Our new $28.88 is just a bundled price with our all-salon-access option ($4 a month- this hasn't changed either) and our new Rewards program (now $6 a month- which includes lot's of value). The total is $28.88, but you can do any or all parts of this membership. $18.88 is still very much available and still the same price and offer it always was. As per the $ it costs to go into upgrade beds, this hasn't changed either. You can still get into level 2 beds for $4, Level 3 for $6 etc. You just have to buy a bigger package than before to get that rate. Even our lowest rates, Level 2 for $3 and level 5 for $7 are still available...you just need to purchase a bigger package to get it. Does this mean we raised our pricing?...perhaps technically yes, but I would argue that our rates are still the same. I will look into the "rude" complaints as I take these very seriuosly. Just call into our customer service department and you'll see how quickly we'll try to make it up to you. If you email me privately, I'll personally add a package to your account for the inconvenience. This offer is open to SunSally as well, as her defense of my Company was very flattering and worthy of a big package. She should also be commended for her brilliantly penned- 4 steps to opening a business as she covered every base. Very well written and great advice for readers in this forum. As to the claim, I just joined for damage control, my customers typically don't read these boards and I'm not selling anything in these forums. I have a google alert set for Darque Tan and your comments created a hit. When I read the accusations you made regarding my company, I found it necessary to set the record staright, as while you may not know me, many of the people who read these boards and who I respect in this Indusrtry, deserve to hear the truth. No apologies necessary for "hurting my feelings". You didn't. But I would caution you going forward. If you continue to frame my company in such a negative light, I may just have to hurt yours.