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neksnap · 04-11-2008, 12:03 AM

OOOKK. Today I got the new parts in from ETS that includes the 10-pin wire harness and the 3-port tmax connector board for the back of the bed. I installed the new parts. Took tmax manager pro to the room, plugged in the bed, rescanned, and... nothing!

At this point, I was ready to tell the owner of the salon to send this bed from **** back to ETS!!!!! I called up ETS for the 100th time, let them know that I installed the new parts that they sent to me, and still the bed did not work.

They told me that I have exhausted all my resources and they also exhausted all their resources on their end... and that I should compile a list of all the troubleshooting that I have done including swapping out all new parts as well as taking down measurements like voltage, amperage draw, and so on... I asked him what this was for, and he said that the only step they can take is to take the compiled information to the engineers that made the bed to see what they can come up with. I told the guy that this is NUTS!!!

I let him know that I installed 2 of the EXACT same beds in another salon a week ago and they worked perfectly with no problem. I was going to install the by-pass plug in the third largest port so they can use the bed manually for the time being BUT before getting off the phone with ETS, I asked him if the manager pro had an older software version to effect the communication to the bed. He said he never heard of such a thing.

I got off the phone with ETS and went into the computer files and found out that the manager pro was running on the 4.0 version which was about 3-4 years old. I got the password from the owner to get onto the internet, went to the ADI website to download the newest version which is version 8.0 into the computer. From the computer, I downloaded it into the tmax manager pro. I tried rescanning the manager pro and it did not pick up #19 again. THEN I remembered that I had set the bed address to room #5 while I was troubleshooting so I re-addressed it to number 19, rescanned the manager, AND a MIRACLE!!!!!!! Like a prophecy... #19 lit up on the manager!!

To make a LONG story short: MAKE SURE your salon is NOT running an old *** version on the manager. This could save you A LOT of time!!!!

THANKS FOR ALL YOUR HELP!

04-11-2008, 12:03 AM	#15 (permalink)
neksnap Join Date: Apr 4 2008 Posts: 8 Rep Power: 0	Re: manager pro wont pick up bed? OOOKK. Today I got the new parts in from ETS that includes the 10-pin wire harness and the 3-port tmax connector board for the back of the bed. I installed the new parts. Took tmax manager pro to the room, plugged in the bed, rescanned, and... nothing! At this point, I was ready to tell the owner of the salon to send this bed from ** back to ETS!!!!! I called up ETS for the 100th time, let them know that I installed the new parts that they sent to me, and still the bed did not work. They told me that I have exhausted all my resources and they also exhausted all their resources on their end... and that I should compile a list of all the troubleshooting that I have done including swapping out all new parts as well as taking down measurements like voltage, amperage draw, and so on... I asked him what this was for, and he said that the only step they can take is to take the compiled information to the engineers that made the bed to see what they can come up with. I told the guy that this is NUTS!!! I let him know that I installed 2 of the EXACT same beds in another salon a week ago and they worked perfectly with no problem. I was going to install the by-pass plug in the third largest port so they can use the bed manually for the time being BUT before getting off the phone with ETS, I asked him if the manager pro had an older software version to effect the communication to the bed. He said he never heard of such a thing. I got off the phone with ETS and went into the computer files and found out that the manager pro was running on the 4.0 version which was about 3-4 years old. I got the password from the owner to get onto the internet, went to the ADI website to download the newest version which is version 8.0 into the computer. From the computer, I downloaded it into the tmax manager pro. I tried rescanning the manager pro and it did not pick up #19 again. THEN I remembered that I had set the bed address to room #5 while I was troubleshooting so I re-addressed it to number 19, rescanned the manager, AND a MIRACLE!!!!!!! Like a prophecy... #19 lit up on the manager!! To make a LONG story short: MAKE SURE your salon is NOT running an old * version on the manager. This could save you A LOT of time!!!! THANKS FOR ALL YOUR HELP!