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Re: Customer's brats in waiting room
you definetly need to address this like a business owner with a lot riding on your business. don't you pour a lot of blood, sweat, tears and money into your place? a suggestion if this happens again... which is likely it will. instruct your employees to tell the children to sit down, be quiet and behave. then stop mom's tanning unit. when she comes out and says unit shut off early. explain that you turned it off becauase the kids were misbehaving and make sure when she asks if she can 'get that tan back'... the answer is no.
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