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Customer's brats in waiting room
OK, I have a sign clearly posted that states that no children unattended in the waiting room. I have a customer who brings her 2 boys in while she tans (never when I am there) and expects my employees to watch them. They are brats. Yesterday one ran outside and my manager had to catch him before he got flattened by a car. I obviously need to put a stop to this. How do I do this without offending her or risking losing her as a customer? She doesn't even ask if they can watch them, she just leaves them and goes and tans!
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