I have not been on the service plan for almost a year and I'm on version 11.
We just noticed " helios encountered a server error"
Our system still works - if we download the update, will this be resolved? If we don't download will our software shut down. How does Helios know to shut down, are we being pinged by the company's server
Thanks,
Tommy
Helios Software License Audit
Helios will be conducting a software license audit this year in March. Those customers who are using Version 11 will begin seeing a notice pop up in Helios notifying them of this audit beginning in mid March. Customers will have to obtain an update by March 28, 2008 in order to avoid any service interruption. We had initially intended on doing a Version 11 hardware key (dongle) upgrade, but have decided that we will postpone this optional upgrade since we will be introducing our newest version later this year.
Authorized Helios user on an active SMA
To download the necessary version 11 update of Helios go to www.gohelios.com/update and fill out and submit the following information:
Salon Name
Owner’s Name
Salon Address
Salon Phone Number
Once we receive this information we will issue a link for the download. The downloadable update is free, however if you would prefer a physical CD there would be a $5.00 shipping and handling fee.
Unauthorized Helios user
Customers who are currently running a copy of Helios Version 11 that was obtained by someone other than Helios does not have legal authorization to that software license. They will need to contact the Helios sales department at 888.936.5160
We appreciate all of our customers both past and present as they have provided us the continued opportunity to offer the most trusted and used software in the Tanning Industry. If you have any questions regarding this notice, please contact us at update@gohelios.com.
Thanks again for your patronage,
Scott Bogdan
President[/quote]