kgymn

I don't own a salon but, I'd be hesitant to ask a question about pricing such as "how are our package prices?" Because customers don't know your overhead, and if they all say "well, it would be great if you cut package prices in half" then you don't lower them, they think you aren't taking their comments seriously. If you know you aren't going to change something, such as pricing or hours, it's going to lead to unhappy customers by leading them to believe they have a say in something that isn't going to change either way. Though something like "How do our hours work for you" isn't going to cause as much trouble as asking about prices, I don't think.

~Katy