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Old 01-22-2008, 10:26 AM   #7 (permalink)
tangirl23
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Re: LOTIONS SALES new manager

I have a big goals board that i update every day in my break room that shows everything so they can keep track. I continually stress that how much money they make is really up to them!

They need structure. I give them monthly goals. They have a product sales average that they need to keep up to at least $1.50 and they have a services sales average that needs to be at least $5.00. Those are just the company's standards. I set them higher, say $2.25 & $6.50. I also give them a membership sales goal and a lotion bottle sales goal. If they reach the company goal, then they get regular commission, if they reach or exceed the ones I gave, they get an additional $25 for each.

I also do lotion contests. Right now, we're doing a bingo-style lotion contest and they are having a lot of fun with it! We have a huge bin of employee lotions, so they have the opportunity to try them all out.

Once a month, we have sort of a mini-lotion training seminar during our meeting and that really helps beat the info into their heads & it lets them ask me questions, if they have any. I type up study guides with info on what the ingredients do and what i say to the customers when I am selling them. Sometimes I will randomly call them during their shift and ask them questions/role play.

When they are hired, I explain all of this and how the bonuses work. They sign a form that states if they do not keep their averages to the minimum requirement, they could lose their tanning privelages or be let go.
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