tanTALK - View Single Post

SteveO · 11-30-2007, 02:56 PM

We are finally ready to move into our new salon. We purchased an existing salon that was kind of a dump and will be moving the customers only into our new salon within our video store.

The question is how do I retrain customer's mindsets who are used to going 20 minutes in an 11 year old ETS bed and put them into new 15 minute Ergoline beds. The new beds are more than twice as powerful and I expect alot of customers will still want to go the max time.

We will also be changing from minutes to points to accomodate upgrades easier.

Any clever suggestions?

Steve

11-30-2007, 02:56 PM	#1 (permalink)
SteveO Join Date: May 2 2007 Location: Minnesota Age: 49 Posts: 26 Rep Power: 0	Moving to upgraded salon We are finally ready to move into our new salon. We purchased an existing salon that was kind of a dump and will be moving the customers only into our new salon within our video store. The question is how do I retrain customer's mindsets who are used to going 20 minutes in an 11 year old ETS bed and put them into new 15 minute Ergoline beds. The new beds are more than twice as powerful and I expect alot of customers will still want to go the max time. We will also be changing from minutes to points to accomodate upgrades easier. Any clever suggestions? Steve