Quote:
Originally Posted by Shantilly
ok, well i called tech support, cause i got the file part figured out.... but everytime i tried to send it told me it was "fetching email addresses" with an hour glass on the screen, wouldnt let me go to any other screen. I called tantrack who told me i had input a wrong email address, so they took my customer data base, looked at it, did some stuff then gave it back. Still doesnt work, freezes my entire pc, cant do anything, program says not responding. Tantrack claims its a problem with my pc. I doubt it. What good is the program if I cant mass email? Not happy with tech support lately I must admit. Seems every issue is a problem on our end that they cant fix.
|
When you have Norton installed on the computer along with other program's that are slowing down your processor it will effect your speed of sending e-mail's to customers.
Example
When you send a test message count the seconds that it takes for Norton to scan the email before it sends.
(Aproxx. 6 seconds)
Then you have a database of over 400 Email address's.
6 seconds to send a test email
6 seconds Times 400 = 2400 seconds
2400 seconds / 60 seconds = 40 min
That’s 40min to process 400 Email requests.
If you clean up the computer and tell Norton not to scan your outgoing email's your send time will be cut dramatically down.
Same database on a computer with Windows & Tantrack (no additional software) =
.03 seconds to send each email
.03 Times 400 = 12sec
That's less than a min to process all 400 email addresses
You can def. Use outlook to send your email's but it's going to show all the address's of all your customers on the same "To:" line.
TanTrack send's individual email's to each person cause if you have a mass amount of email address's in the "To:" line your message will get marked as spam.
Email marketing should always be done outside of normal busniess hours due to the fact that it might take a few to send to each person. Click send and walk away for a min or two.