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clpapuga · 06-06-2007, 01:00 AM

You need a training session to explain to them the tanning process, why use a lotion, how to ring a sale, how to close a sale, how to give great customer service, how to determine skin type and session timing. All of the basics.

Learning the lotion line is something they will pick up after time. You may want to make up a cheat sheet for them with all the lotions you carry and some key selling points. Also, pick a lotion every couple of weeks and let the employees use it as the "house lotion". How can you sell something if you've never used it? We do Smart Tan certifying and all of this other training on our dollar, why should our employees have to pay to learn our lotions? This is a great incentive too because it gets your employees using lotions, therefore they'll be telling their customers how great they are, etc. If you employees aren’t using lotion, they're not selling it!!

In the salon I work at the biggest problem I see with new employees is how uninformed they are about the proper way to tan, the tanning process itself and explanation of the different levels of beds we have. Not sure how extensive your salon is, but all clients appreciate a knowledgeable sales associate that truly cares that they are getting into the right package!

Another problem we ran into was that the owners did not have an employee handbook. They had "rules" but not in writing and of course they would change on a daily basis causing mass hysteria amongst the associates. This is NOT good. Angry employees are bad employees. My advice is to type up a hand book to give to each employee, let them read and keep it and get their signature on a sign off sheet agreeing to all the rules and terms of the handbook. This will definitely alleviate future problems. Good Luck.

06-06-2007, 01:00 AM	#8 (permalink)
clpapuga Join Date: Jun 5 2007 Location: Pittsburgh, PA Posts: 19 Rep Power: 0	Re: Employee Training You need a training session to explain to them the tanning process, why use a lotion, how to ring a sale, how to close a sale, how to give great customer service, how to determine skin type and session timing. All of the basics. Learning the lotion line is something they will pick up after time. You may want to make up a cheat sheet for them with all the lotions you carry and some key selling points. Also, pick a lotion every couple of weeks and let the employees use it as the "house lotion". How can you sell something if you've never used it? We do Smart Tan certifying and all of this other training on our dollar, why should our employees have to pay to learn our lotions? This is a great incentive too because it gets your employees using lotions, therefore they'll be telling their customers how great they are, etc. If you employees aren’t using lotion, they're not selling it!! In the salon I work at the biggest problem I see with new employees is how uninformed they are about the proper way to tan, the tanning process itself and explanation of the different levels of beds we have. Not sure how extensive your salon is, but all clients appreciate a knowledgeable sales associate that truly cares that they are getting into the right package! Another problem we ran into was that the owners did not have an employee handbook. They had "rules" but not in writing and of course they would change on a daily basis causing mass hysteria amongst the associates. This is NOT good. Angry employees are bad employees. My advice is to type up a hand book to give to each employee, let them read and keep it and get their signature on a sign off sheet agreeing to all the rules and terms of the handbook. This will definitely alleviate future problems. Good Luck.