That was a masterful "non answer" John. Now how about answering my questions.
My Question 1. Do you provide "compatibility sheets" for the salons for which you install the ISO retrofit kit utilizing Hereaus HID/hp sunlamps?
John's Non-Response 1) Heraeus does not make the lamp for the ISO retro Kit. ISO Italia does.
NEW QUESTION:
Do you provide a "compatibility sheet" for the ISO Italia HID/hp sunlamp for use in the Tan America Matrix? [Note: As I am sure that you know, ISO Italia DOES NOT manufacture the HID/hp lamp; rather, they are "private labeled" with the ISO etching by the manufacturer.]
My Question 2.
Can you provide these
mandatory compatibility sheets?
John's Non-Response 2: Yes, the lamps are FDA Quartz & are compliant with the unit.
NEW QUESTION 2:
Please e-mail (reyksmith@aol.com) me a copy of the "compatibility sheet" for the ISO Italia "private label" HID/hp sunlamp that is included in the Matrix retrofit kit. It must be SPECIFIC for the Tan America Matrix. [Note: In case you don't know, there is NO SUCH THING as "FDA quartz" (i.e., closed quartz) vs "Non-FDA quartz" *(i.e., open quartz).]
My Question 3. Do you warn your clients - in writing - that installing the ISO retrofit kit may: (a) cause the salon owner to become the "manufacturer of record" for the unit; (b) cause Tan America's product
liability and warranty coverage to be voided; and, (c) cause their salon
liability insurance to become null and void?
John's Non-Response 3) Most of the units that TA installed are already out of warranty. TA isn't supporting these units any more. I have people calling me day in & out for parts, because TA doesn't have them.
NEW QUESTION 3: Never mind the "double speak" - answer my question.
Do you warn your clients - in writing - that installing the ISO retrofit kit may: (a) cause the salon owner to become the "manufacturer of record" for the unit; (b) cause Tan America's product liability and warranty coverage to be voided; and, (c) cause their salon liability insurance to become null and void?
Note: Don't expect John to provide honest and complete answers to my questions because doing so could put him and his company in a "difficult" situation if there is a legal action by an unhappy retrofit client down the road. However, don't despair because I will provide "chapter and verse" of the INSANE situation regarding the lack of compatibility sheets for replacement HID/hp lamps and the lack of "traceability" of absorption filters in a later post.
My goal is not to sell products (like John); rather it is to (a) "educate and inform" my peers about this "out of control" situation and how to protect themselves, and, (b) bring pressure to bear on FDA to resolve this festering issue. More later but now I have to go work a double shift.