Our technical support team is available Monday through Friday from 8AM to 7PM, Saturday from
8:00AM until noon Central time to assist you in problem resolution.

Please be sure that you have checked all connections to your computer system and CCS IV.
Try to reload the software onto the CCS IV using the ADNET program and following these easy
steps:
Unplug the power connector from the side of the CCS IV. Wait 30 seconds. Plug the power
connector back into the side of the CCS IV.

Exit all programs on your computer system.
Start the ADNET 2000 program.
From the “Manager Access” screen displayed above, select “Manager Utilities” option by using the
mouse, or by pressing the <Alt> and “M” button simultaneously.

Computer Control Station IV CompuSUN® Sun System Control Solutions
© Copyright 2003 All rights reserved. SunErgoline, Inc.

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Select “Download Program from PC to Manager” to start the software download process.
When the program ends and displays "Upload OK" your CCS IV should be working properly. You
should reboot your computer before loading your salon management software. If the CCS IV is
connected to a different communications port or is defective the ADNET program will cause the PC
to beep. If this happens press the Esc button to exit out of the program (you may have to reboot to
exit the program.) Then reload the ADNET program using the parameters given on the previous
page depending on your communication port.
If you are still having problems you can reach our technical support team at 1-800-445-0624
Please remember that due to the enormous differences in the many available types of commercial
salon software packages, we are unable to provide technical support on any commercial salon
software not sold directly by SunErgoline.
When you call, please be near your computer system, our technical support team will want to walk
through the problem that you are having with you.