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adam.sand · 03-01-2007, 12:54 PM

Can anyone assist me with this, I think the fastest way to increase my membership revenue would be to get out the microscope and start looking at my membership revenues.

I have this really strong intuitution that I am having a lot of members tan, that arent paying, due to lost payment info and whatnot.

Basically, I sell my EFT memberships through helios, but since theres no way to link my helios to an EFT program in Canada, that I know of, I cannot have real time reactions to poeple not paying.

So my EFT processing is handled externally though a company called ASF International.. who handles all of our Golds Gym accounts, and do so very well. However, I have $25,000 in collections to do from people who stopped paying.

Now heres the kicker, lots of times we will sell an unlimited package through helios, print theyre contract and start tanning them, telling them to bring us theyre payment info. Sometimes, theyre contract might get lost, or we lose theyre check, or they bring in a check with no name on it and dont sign it so the check never gets attached to a contract, and so thus the unlimited is active in helios, without us being able to tell if they are even paying or not.

Is there a way to create a report, that tells me how many ACTIVE memberships I have (Ive seen a report that will tell me how many unlimiteds I have in the computer but it doesnt separate them from the 1 week unlimiteds that expired six months ago, and the current unlimiteds)

Thanks for any help anyone can give.

03-01-2007, 12:54 PM	#1 (permalink)
adam.sand Just a Squirrel Join Date: Feb 25 2006 Location: Edmonton, Alberta Age: 24 Posts: 236 Rep Power: 3	Increase EFT Collection Revenue Can anyone assist me with this, I think the fastest way to increase my membership revenue would be to get out the microscope and start looking at my membership revenues. I have this really strong intuitution that I am having a lot of members tan, that arent paying, due to lost payment info and whatnot. Basically, I sell my EFT memberships through helios, but since theres no way to link my helios to an EFT program in Canada, that I know of, I cannot have real time reactions to poeple not paying. So my EFT processing is handled externally though a company called ASF International.. who handles all of our Golds Gym accounts, and do so very well. However, I have $25,000 in collections to do from people who stopped paying. Now heres the kicker, lots of times we will sell an unlimited package through helios, print theyre contract and start tanning them, telling them to bring us theyre payment info. Sometimes, theyre contract might get lost, or we lose theyre check, or they bring in a check with no name on it and dont sign it so the check never gets attached to a contract, and so thus the unlimited is active in helios, without us being able to tell if they are even paying or not. Is there a way to create a report, that tells me how many ACTIVE memberships I have (Ive seen a report that will tell me how many unlimiteds I have in the computer but it doesnt separate them from the 1 week unlimiteds that expired six months ago, and the current unlimiteds) Thanks for any help anyone can give. __________________ There is now Tanning in West Edmonton Mall! Mr. Belvedere wishes he had half of my ideas, and 100% of my nerve.