PerfectExposure

Question for everyone!

I have just purchased 3 new PCs (HPs) running Windows XP Media Center Edition because I knew Vista was on it's way and I knew Helios wouldn't support that for however long. I called Helios from the store (last November I think) when I was purchasing the PCs and asked if I could run XP Media Center Edition because the guy at the store told me it was basically the same as XP Pro. The Tech Rep at Helios said the same thing to go ahead and purchase, so I did.

We finally got around to getting the upgrade-tried to get it last year and they claim they sent it to us and someone signed for it but I never recieved it and I had to pay $899. Then they were going to charge me again until I freaked out on the phone-the person who they have dealing with this is the rudest person and should not be employed to speak to customers who give Helios money (I have been paying for and using Helios since 2001).

Anyway we upgraded Sunday night (Feb.25th) and did fine everything worked ok, not great because we had to convert the TMAX Manager to USB which was a pain and it's a little tempermental. However when we got to the part where you install the fingerprint reader the instructions were to STOP and Call HELIOS Tech Support. I was told on Friday that they offered 24 hour support, however no one answered and no one returned our voicemails even though we were at the store working on this until 2am.

I finally got through to HELIOS about 10am the next morning and have spent the better part of the last two days either on the phone with them trying all the different drivers on the CD installing and uninstalling...etc. While trying to run the salon and our season has definately begun! After finally being told today after the last 137 minute phone call that Digital Persona does not support their old hardware on XP Media Center Edition. They told me they can do no more for me from Helios because the software (Drivers) comes directly from Digital Persona-which is funny because they say the reason we can't buy a Digital Persona Fingerprint Scanner from Best Buy is because they are programmed by HELIOS. Anyone else see the inconsistency?

My question is this: Has anyone else had this problem with XP Media Edition? I have upgraded Helios several times and never had a problem with the Fingerprint Readers I purchased them in 2001 from Helios. I even offered to buy new ones but they can't guarantee they will work with XP Media Center Edition

If anyone knows anything about this or has a fix or suggestion please help me out!! Thank you!

Jess