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JGAviator · 11-24-2006, 07:42 AM

One problem I have with SunTouch and it's probably not so much the software but the way the previous owner set it up is that if I run a "business activity" report. It shows me that there's almost 3 times the number of clients than there really was.

If a client comes in for a visit, the software logs them in 3 times (once for picking the type of bed, once for the money taken, once for the amount of time in that bed). I would think that it should only view the customer once on the report.

For packages, it's nice and clean, it just takes the minutes off, unless they are buying a package and using some of the minutes, then it's on the report twice.

So when I look at my summary page it will say 98 customers when it was more like 37 customers.

My sheet has the true number of customers listed, which is then recorded in the journal. I figured that I would keep the sheets for maybe a year or two and the journal for the required 7 years.

11-24-2006, 07:42 AM	#10 (permalink)
JGAviator Join Date: Sep 20 2006 Location: Smithtown, NY Age: 38 Posts: 63 Rep Power: 0	Re: Appointment Book One problem I have with SunTouch and it's probably not so much the software but the way the previous owner set it up is that if I run a "business activity" report. It shows me that there's almost 3 times the number of clients than there really was. If a client comes in for a visit, the software logs them in 3 times (once for picking the type of bed, once for the money taken, once for the amount of time in that bed). I would think that it should only view the customer once on the report. For packages, it's nice and clean, it just takes the minutes off, unless they are buying a package and using some of the minutes, then it's on the report twice. So when I look at my summary page it will say 98 customers when it was more like 37 customers. My sheet has the true number of customers listed, which is then recorded in the journal. I figured that I would keep the sheets for maybe a year or two and the journal for the required 7 years. __________________ Tan Crazy.