WendyJo

I have it lined out that they have to come in and sign a form to freeze or cancel their membership by the 20th of the month before or a final debit will be made.

On my forms, I made a spot for them to initial lines of particular importance, like if they come in to cancel, I make them sign the line that says "I understand that if I cancel after the 20th, one final debit will be made on the 1st." or something like that...

When they freeze, I made a line for them to initial that says, "I understand that the next payment will automatically start back on __/__/__" and we fill in the date.



I have different forms for each thing... when they cancel, freeze, or modify their info. Sign, sign, sign. LOL.